Auto Repair Specialist II

CarMax; Springfield (IL); On-site; USD 44,083 - 66,124; Full time

Benefits offered by this job

Paid sick time

Vacation time based on service

Paid holidays and floating holiday

Job summary

CarMax is looking for an Auto Repair Specialist II in Springfield, Illinois, who will perform mechanical and cosmetic repairs to meet their quality standards. This role includes managing customer interactions, maintaining parts inventory, and ensuring adherence to safety and cleanliness standards.

The ideal candidate should possess ASE Certifications and strong customer service skills, capable of performing tasks in a fast-paced environment. CarMax offers a competitive hourly rate of $32.00 - $48.00.

Qualifications

• Completion of New Associate Orientation Training.
• Maintain required ASE Certifications as mandated by State/Local law.
• Ability to read and interpret data accurately.
• Capable of working in a fast-paced environment.

Responsibilities

• Perform advanced mechanical repairs, including engine and electrical systems.
• Diagnose and repair brake systems and other vehicle components.
• Inspect vehicles to ensure quality standards.
• Consult with customers about repair needs.

Skills

ASE Certifications in relevant areas

Interpersonal skills

Customer service skills

Job description

7188 - Springfield - 2531 Chuckwagon Drive, Springfield, Illinois, 62711

CarMax, the way your career should be!

Position Overview

As an Auto Repair Specialist II, you play a vital role in ensuring every vehicle meets CarMax’s best-in-class quality standards. This position is key to delivering a seamless and trustworthy experience for our customers. You’ll perform mechanical and cosmetic repairs on customer and internal vehicles following the CarMax Certified Quality Inspection Process and Retail Repair Process. In addition, you’ll manage customer interactions during repairs, maintain parts inventory, and ensure proper use of CarMax tools and equipment—all while supporting store operations with integrity and precision.

Role Responsibilities

• Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
• Diagnose and repair brake systems, steering, suspension, complete 4-wheel alignments, and service heating and air conditioning systems to ensure optimal performance.
• Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness per 5S principles.
• Consult with customers on repair needs, explain services performed, and ensure clear communication.
• Review and close repair orders accurately, including labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Completion of New Associate Orientation Training – Operations and Kronos Training for Hourly Associates.
• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)
• Ability to read, interpret, and record data accurately.
• Capable of performing multiple tasks in a fast-paced, high-energy environment.
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.
• Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.

Hourly Rate

$32.00 - $48.00

Benefits

• Paid sick time up to 48 hours per year accrued on a per pay period basis.
• Vacation time between 80 and 200 hours per year after a 90 day waiting period, depending on years of continuous service.
• Paid scheduled holidays: 8 hours of pay for each of 6 paid holidays per year plus 1 floating holiday; eligibility for Holiday Premium Pay when working on a holiday.
• Full-time salaried associates receive paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
• Additional benefits available—please visit the CarMax Benefits website for more details.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.