Auto Repair Specialist II

CarMax Business Services; Springfield (MA); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday time

Job summary

CarMax is seeking an Auto Repair Specialist II to perform mechanical and cosmetic repairs, manage customer interactions during repairs, and maintain parts inventory. The role supports store operations with integrity and precision in a fast-paced environment.

You will follow the CarMax Certified Quality Inspection Process and Retail Repair Process, ensuring safety and quality while communicating clearly with customers about repairs and timelines.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong interpersonal, communication, and customer service skills.

Responsibilities

• Perform advanced mechanical repairs (engine performance, drivability, electrical systems).
• Repair brakes, steering, suspension, and complete 4-wheel alignments; service heating and air conditioning.
• Inspect vehicles to CarMax Quality Standards and maintain shop cleanliness.
• Consult with customers on repair needs and explain services performed.
• Review and close repair orders with labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain stocking levels.

Job description

7188 - Springfield - 2531 Chuckwagon Drive, Springfield, Illinois, 62711 CarMax, the way your career should be!

Position Overview As an Auto Repair Specialist II, you play a vital role in ensuring every vehicle meets CarMax's best-in-class quality standards. This position is key to delivering a seamless and trustworthy experience for our customers. You'll perform mechanical and cosmetic repairs on customer and internal vehicles following the CarMax Certified Quality Inspection Process and Retail Repair Process. In addition, you'll manage customer interactions during repairs, maintain parts inventory, and ensure proper use of CarMax tools and equipment—all while supporting store operations with integrity and precision.

Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
• Diagnose and repair brake systems, steering, suspension, complete 4-wheel alignments, and service heating and air conditioning systems to ensure optimal performance.
• Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness per 5S principles.
• Consult with customers on repair needs, explain services performed, and ensure clear communication.
• Review and close repair orders accurately, including labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Completion of New Associate Orientation Training – Operations and Kronos Training for Hourly Associates.
• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)
• Ability to read, interpret, and record data accurately.
• Capable of performing multiple tasks in a fast-paced, high-energy environment.
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.
• Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits

The hourly rate for this position is: $32.00 - $48.00

Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full‑time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.