Auto Repair Specialist

CarMax Business Services; Jackson (TN); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Benefits program

Job summary

CarMax is hiring an Auto Repair Specialist I to diagnose and repair vehicles, ensuring safety and quality, while delivering excellent customer service throughout the process.

The role blends office and outdoor work with opportunities for growth, requiring the ability to lift up to 50 lbs, stand for long periods, and work nights, weekends and holidays as needed.

Qualifications

• Completion of CarMax New Associate Orientation and Kronos Training for Hourly Associates.
• Ability to read, interpret, and transcribe data accurately for record-keeping.
• Excellent communication and customer service skills, including active listening and telephone etiquette.

Responsibilities

• Perform accurate diagnostics and complete mechanical and cosmetic repairs on all vehicle systems.
• Inspect vehicles to meet CarMax Quality Standards and complete state inspections when required.
• Manage repair orders, ensuring accuracy in labor, parts, and billing documentation.
• Utilize proprietary and universal software systems.
• Maintain a clean, organized workspace following CarMax 5S standards and safety protocols.
• Provide leadership and functional expertise to support associates and managers across the store.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Job description

6058 – Jackson, TN – 1401 Vann Drive, Jackson, Tennessee, 38305

CarMax, the way your career should be!

Position Overview

As an Auto Repair Specialist I, you will perform essential diagnostic, mechanical, and cosmetic repairs on customer and internal CarMax vehicles, ensuring every car meets our high standards of safety and quality. You’ll deliver exceptional customer service throughout the repair process, guided by CarMax's principles. This role is perfect for individuals who thrive in a fast-paced environment and take pride in precision and integrity. At CarMax, we provide the tools, training, and support you need to succeed and grow your career.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Perform accurate diagnostics and complete mechanical and cosmetic repairs on all vehicle systems
• Inspect vehicles to meet CarMax Quality Standards and complete state inspections when required
• Manage repair orders, ensuring accuracy in labor, parts, and billing documentation
• Utilize proprietary and universal software systems
• Maintain a clean, organized workspace following CarMax 5S standards and safety protocols
• Provide leadership and functional expertise to support associates and managers across the store
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Completion of CarMax New Associate Orientation and Kronos Training for Hourly Associates
• Ability to read, interpret, and transcribe data accurately for record-keeping
• Strong multitasking skills to perform duties in a high-energy, fast-paced environment
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.
• Excellent communication and customer service skills, including active listening and telephone etiquette
• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)

About CarMax

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $22.20 - $33.30.

Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.