Auto Repair Specialist I

CarMax Business Services; Mays Landing (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the auto industry is seeking a skilled technician to perform diagnostic and repair processes on vehicles. The role includes providing exceptional customer service, managing parts and supplies, and ensuring compliance with safety standards. Join a team committed to quality and integrity in a dynamic work environment.

Qualifications

• Maintain current Refrigerant Recycling License.
• Complete New Associate Orientation and Kronos Training.

Responsibilities

• Perform mechanical and cosmetic repairs, including diagnosis of all vehicle systems.
• Provide exceptional customer service before, during, and after repairs.
• Inspect vehicles according to CarMax Quality Standards.

Skills

Customer Service

Attention to Detail

Communication

Manual Dexterity

Education

ASE Certifications in Steering and Suspension (A4)

ASE Certifications in Brakes (A5)

Job description

Summary:

Performs diagnostic and repair processes on customer and internal CarMax vehicles, following prescribed policies and procedures, under general supervision.

Responsibilities:

• Provide exceptional customer service before, during, and after repairs, aligned with CarMax's 'Voice of Customer' processes.
• Locate, use, and control replacement parts and supply inventories.
• Use and control tools and equipment effectively.
• Perform mechanical and cosmetic repairs, including diagnosis of all vehicle systems.
• Follow CarMax standardized work rules.
• Inspect vehicles according to CarMax Quality Standards.
• Complete required state inspections.
• Maintain workplace cleanliness following CarMax 5S standards.
• Review repair orders for accuracy in labor, parts, and documentation for billing.
• Manage service payments and use proprietary and universal software systems like CarMax Electronic Repair Order and Mitchell.
• Provide leadership and support to other associates, including vehicle assessment, prepping, receiving, and transferring.

Job Requirements:

• Complete New Associate Orientation and Kronos Training.
• Maintain current Refrigerant Recycling License.
• Possess ASE Certifications in Steering and Suspension (A4) and Brakes (A5), if required by law.
• Read, interpret, and transcribe data accurately.
• Perform duties in a fast-paced environment, lifting objects up to 50 lbs.
• Communicate effectively with customers and associates.
• Demonstrate attention to detail and manual dexterity.
• Comply with OSHA, EPA, and CarMax policies, including PPE use and waste disposal.

Working Conditions:

• Combination of office, shop, and outdoor environments, possibly noisy or inclement weather.
• Extended periods of walking or standing.
• Flexible hours, including nights, weekends, and holidays.
• Wearing CarMax clothing at all times in the store.

About CarMax:

CarMax is a leader in the auto industry, known for transparent and high-integrity customer experiences. With over 200 locations and more than 25,000 associates, we foster growth, diversity, and recognition as one of the FORTUNE 100 Best Companies to Work For. We are an equal-opportunity employer committed to reasonable accommodations for applicants.