Auto Property Damage Unit Manager

Travelers; Alpharetta (GA); In loco; USD 107.000 - 176.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Retirement: 401(k) matching

Descrizione del lavoro

Travelers in Georgia seeks a seasoned Claim Manager to lead a team of Inside Auto claim professionals, guiding performance and mentoring staff to deliver high-quality service aligned with Travelers’ Auto vision.

You will recruit, train and retain talent, review claims, manage budgets and collaborate with business partners to drive cost efficiency and optimal outcomes.

Competenze

• Bachelor's degree required.
• 3 years claim work experience in at least one line of business.
• Leadership or people management experience preferred.

Mansioni

• Recruit and develop talent; implement staffing strategy.
• Onboard new hires and manage staff performance.
• Develop training, performance development and succession plans.
• Retain staff; address turnover.
• Apply reward systems for top performers.
• Provide compelling claim services and ensure service quality.
• Develop and execute file management plans for optimal results.
• Collaborate with partners to achieve organizational goals.

Conoscenze

Claim management experience

3 years claim work experience

Formazione

Bachelor's degree

Descrizione del lavoro

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$106,600.00 - $175,900.00

What Is the Opportunity?

Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Inside Auto claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office Auto product, as requested. Reinforce the Auto Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.

What Will You Do?

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Effective orientation and on-boarding.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Work with management to develop and implement effective training, performance development and succession planning.
• Effective retention planning; proactively manage and respond to turnover.
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office best practices guidelines.
• Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
• Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
• Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
• Participate in business meetings and agency visits as required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree.
• Claim management experience.

What is a Must Have?

• High School Diploma or GED.
• 3 years claim work experience in at least one line of business.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.