Auto Property Damage Claims Specialist (Bilingual)

Pathway Law Firm. PC; Costa Mesa (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Pathway Law Firm. PC in Costa Mesa, California is seeking an experienced Property Damage Specialist to manage automobile property damage claims from intake to resolution.

You will liaise with clients, insurance adjusters, and repair facilities, ensuring accurate documentation and timely communication. The ideal candidate has 2+ years handling auto property damage, is fluent in Spanish, and can navigate insurance processes with professionalism and empathy.

Qualifications

• 2+ years of experience handling automobile property damage claims.
• Personal injury law firm experience is strongly preferred.
• Strong understanding of automobile insurance claims and the property-damage process.
• Experience communicating and negotiating with insurance adjusters.
• Excellent verbal and written communication skills.
• Must be bilingual speaking Spanish fluently.

Responsibilities

• Manage property damage claims from initial intake through resolution.
• Communicate with clients regarding vehicle damage, repairs, rental vehicles, towing, storage, and insurance coverage.
• Communicate and negotiate with insurance adjusters regarding property damage claims.
• Obtain and review estimates, photographs, repair invoices, total-loss valuations, and related documentation.
• Coordinate vehicle inspections, repairs, diminished-value claims, and total-loss claims.
• Assist clients with rental vehicle arrangements and transportation issues.
• Track claims, deadlines, payments, and outstanding documentation in the firm's case-management system.
• Follow up regularly with insurance carriers, repair facilities, lienholders, and other third parties.
• Identify coverage issues, disputes, delays, and potential problems and elevate them to the appropriate attorney or case manager.
• Maintain accurate and detailed case notes and documentation.
• Work closely with attorneys, case managers, and other members of the legal team to ensure a smooth client experience.
• Provide professional, compassionate, and timely customer service to clients who are dealing with the aftermath of an accident.

Skills

Automobile property damage

Spanish bilingual

Communication skills

Negotiation

Microsoft Office

Case-management software

Tools

Microsoft Office

Case-management software

Job description

Pathway Law Firm. PC in Costa Mesa, California is seeking an experienced Property Damage Specialist to manage automobile property damage claims from intake to resolution.

You will liaise with clients, insurance adjusters, and repair facilities, ensuring accurate documentation and timely communication. The ideal candidate has 2+ years handling auto property damage, is fluent in Spanish, and can navigate insurance processes with professionalism and empathy.