Auto Physical Damage Adjuster - Providence North/Lincoln, RI

Farmers Group Inc.; Lincoln (RI); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Auto Physical Damage Adjuster to join their dynamic team in the Providence North/Lincoln area. This remote role involves conducting virtual or in-person inspections of vehicles, negotiating settlements, and managing complex claims. The ideal candidate will possess advanced negotiating and interpersonal skills, along with a strong background in auto repair processes. Join a company that values diversity and offers a comprehensive suite of benefits, including competitive salaries and opportunities for professional growth. This is a chance to make a meaningful impact while working in a supportive environment.

Benefits

401(k)

Medical Insurance

Vision Insurance

Health Savings Accounts

Flexible Spending Accounts

Bonus Opportunity

Qualifications

• High school diploma required; Bachelor's preferred.
• 36 months of APD estimating skills required.
• Advanced knowledge of body and mechanical repair.

Responsibilities

• Completes vehicle inspections and negotiates claims settlements.
• Manages repair processes and adjusts estimates.
• Collaborates with policyholders and repair facilities.

Skills

Advanced Negotiating Skills

Interpersonal Communication

Time Management

Critical Thinking

Conflict Resolution

Education

High School Diploma

Bachelor's Degree

Automotive Related Associate Degree

Tools

Claims Estimating Software

Job description

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Auto Physical Damage Adjuster - Providence North/Lincoln, RI

28881

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check outwww.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok .

Workplace: Remote ( #LI-Remote ) - Candidate must reside inProvidence North/Lincoln area.

Job Summary

Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities. Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis. Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft, Vandalism, diminution of value and other than auto property damage claims. Provides excellent service to internal and external customers.

Essential Job Functions

• Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.
• Completes auto repair estimates or adjusts repair facility estimates.
• Manages repair process and adjusts auto repair supplements Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times. Issues payments on site when appropriate.
• Completes vehicle total loss valuations.
• Explains total loss process and settles total loss claims.
• Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.
• Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy.
• Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
• Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.
• Performs other duties as assigned.

Education Requirements

• High school diploma or equivalent required. Bachelor’s degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below.

Experience Requirements

• Advanced negotiating skills Advanced in-person interpersonal and communication skills.
• Advanced computer and time management skills.
• 36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
• Advanced knowledge of body and mechanical repair/replace operations. Advanced conflict resolution skills. Advanced critical thinking skills.

Special Skill Requirement

• I-CAR preferred but not required.

Additional Qualification

• Adjuster's license preferred.
• Appraiser's license preferred.
• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  o CA Only: $32.42 - $51.56
  o CO Only: $30.38 - $44.58
  o HI/IL/MN/VT Only:$30.38 - $47.70
  o MA Only:$30.38 - $47.70
• o MD Only: $30.38 - $47.70
  o NY/DC/NJ Only:$30.38 - $51.56
  o Albany County:$32.42 - $44.58
  o WA Only: $30.38 - $54.21
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): Providence North/Lincoln area of Rhode Island

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.