Auto Parts Specialist: Customer Service Pro

O'Reilly Automotive Stores, Inc.; Brentwood (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Job summary

O’Reilly Auto Parts in Brentwood, TN is seeking a Parts Specialist to provide high level service to retail and installer customers and to support store management.

You will greet customers, assist with merchandise choices, process cash, checks, and credit cards, handle exchanges, stock shelves, perform planogram updates, and help with daily store tasks. Bilingual candidates are encouraged to apply.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Able to multitask, handling customers on the phone and in-store.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet retail and installer customers and assist with merchandise selection.
• Assist managers and installer service specialists as needed.
• Process cash, checks and credit card transactions accurately.
• Handle exchanges and returns per policy.
• Answer store calls and quote prices, promoting low-price guarantees.
• Maintain cash drawer and stock shelves, planograms, and displays.
• Perform daily store tasks and occasional delivery as needed.

Skills

Customer service

Multitasking

Bilingual

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts in Brentwood, TN is seeking a Parts Specialist to provide high level service to retail and installer customers and to support store management.

You will greet customers, assist with merchandise choices, process cash, checks, and credit cards, handle exchanges, stock shelves, perform planogram updates, and help with daily store tasks. Bilingual candidates are encouraged to apply.