Auto Parts Counter Specialist

Sonic Automotive, Inc.; Houston (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Audi Central Houston, part of Sonic Automotive, is seeking a Counterperson to assist walk-in customers with parts, price quotes, and orders over the phone or in person. The role emphasizes accuracy, customer service, and timely processing of daily shipments and pickups.

Ideal candidates have a high school diploma, at least one year in an automotive parts department and in sales, and can work professionally in a fast-paced environment while wearing a dealership uniform.

Qualifications

• High school diploma or equivalent.
• One year of experience in an automotive parts dept.
• One year of sales experience.
• Professional personal appearance.
• Ability to read and comprehend instructions and information.
• Ability to work well with the public, sometimes with several customers at a time.
• Will be required to wear a dealership uniform at all times.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick up.
• Notify the Shop Foreman and the customer that ordered parts have been received.
• Assist service technicians in selecting parts needed for repairs in process.
• Open a repair order envelope for all new repair orders.
• Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.

Job description

Audi Central Houston, part of Sonic Automotive, is seeking a Counterperson to assist walk-in customers with parts, price quotes, and orders over the phone or in person. The role emphasizes accuracy, customer service, and timely processing of daily shipments and pickups.

Ideal candidates have a high school diploma, at least one year in an automotive parts department and in sales, and can work professionally in a fast-paced environment while wearing a dealership uniform.