Auto Parts Counter Sales - Buda, TX (9012)

Arnold Oil Company of Austin; Buda (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

Arnold Oil Company of Austin in Buda, TX is seeking a Counter II to support sales and customer service in a retail auto parts environment. Starting pay is $20 per hour, with compensation commensurate with experience.

The role includes handling invoices, processing payments, answering phones, and maintaining high service standards. The position reports to store management and requires a high school diploma or GED, 1–3 years of related experience, and ASE counterman certification for advancement.

Qualifications

• High school diploma or GED required.
• 1–3 years related experience preferred.
• ASE counterman certification required for advancement.
• Background and criminal history checks will be performed.
• Drug test required.

Responsibilities

• Answer phones to process invoice billing and order collection with accuracy and speed.
• Handle money, make change, and process cash register at end of shift.
• Write customer credits, cores and defect returns.
• Provide outstanding customer service and maintain product knowledge.
• Process work orders, invoices and paperwork requiring company procedures.
• Open/close duties as requested and be a key holder when needed.
• Assist training of Counter I and General Store staff.

Skills

Customer service

Teamwork

Fast-paced environment

Math skills

Follow instructions

Attendance

Product knowledge

Education

High school diploma

GED accepted

Education/experience equivalent

Job description

Job Details

Job Location: A-Line Auto Parts - Buda, TX - Buda, TX 78610

Position Type: Full Time

Education Level: High School

Salary Range: $20.00 Hourly

Position Overview

This position reports directly to the store manager. Counter II is required to perform any or all duties as assigned by management and provide all services necessary for successful sales environment including, but not limited to obtaining or receiving merchandise, totaling bill, accepting payment, and providing excellent customer service in a retail store environment.

Starting Pay Rate $20/Hour -Pay to commensurate with experience

Primary Job Functions

• Responsible for answering phones in order to facilitate the processing of all invoice billing and order collection with a high degree of accuracy and speed
• Responsible for insuring special orders and transfers that are generated are completed in a timely manner - Handle money from customers and make change if necessary
• Write customer credits, core and defect returns
• Removes and records amount of cash in register at end of shift
• Ensure that each customer receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, answering phone within three (3) rings, and all other components of customer service
• Process work orders, invoices and other paperwork requiring company procedural knowledge
• Be a key holder if necessary (Responsibilities include opening/closing of store, as required)
• Be an alarm code holder, knowing how to are/disarm the alarm system
• Be on the alarm call list
• Knowledge of Purchase Order, and Return to Vendor processes
• Be able to create Sales Transfers and receive Transfer Orders
• Minimal management skills as required by absence of management staff
• Help with overview and training of Counter I and General Store Staff employees
• Ensure all cores and defects are returned in a timely manner
• Process special order and other paperwork requiring Level 2 administrative clearance
• Present a good image of the company through proper dress and attire
• Must participate in and complete company sponsored and supported training
• Attend training or use printed media to increase product knowledge
• Assist store staff with superior knowledge of products and industry in order to access special merchandise
• Consistently a leader in sales, both in dollars and percentage
• Maintain a satisfactory attendance record and appearance
• Performs other duties and assignments as directed by management

Qualifications

Skill Requirements

• Ability to work well with others and assist customers cooperatively and courteously.
• Exemplary company work records, including attendance.
• Must be able to work in a high paced, busy atmosphere.
• Related experience in the auto parts business preferred.
• Must be able to follow oral and written instructions.
• Must have basic math skills including addition, subtraction, multiplication and division.
• Ability to read and write in English.
• Must successfully complete background and criminal history checks.
• Must pass a physical, human performance evaluation and a drug test.
• Good understanding of and adherence to company policies and procedures.
• Must maintain regular and prompt attendance
• Attitude that supports the Company's goals and values

Experience Requirements

• One (1) to three (3) years related experience and/or training; or a combination of education and experience

Education Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience

Certification Requirements

• Complete and pass ASE counterman certification to be considered for advancement

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