Auto Ops Associate Manager

Fanatics Inc.; Sunnyvale (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Fanatics Collectibles is seeking an Associate Manager to lead the autograph card processes within the autograph operations team. You will manage unsigned inventory, oversee signing workflows, and ensure on-time delivery for production.

The ideal candidate brings 5+ years in manufacturing/production with 2+ years in supervision, a continuous improvement mindset, and strong leadership in cross-functional settings.

Qualifications

• Minimum of 5 years working experience, 2+ years of supervisory or leadership experience in manufacturing or production environments.
• Continuous improvement mindset with experience implementing improved procedures.
• Track record for tracking and hitting production or quality KPIs on a daily, weekly, and monthly basis.
• Experience building and leading teams with coaching and developing new talent.

Responsibilities

• Stands up & manages Quality process of unsigned inventory produced in the Fanatics Collectible Digital Workflow.
• Manages the end-to-end quality control process for unsigned and signed autograph stickers and cards.
• Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies.
• Leads team of QC Supervisors and Leads, accountable for productivity, output, & coaching.
• Creates and tracks quality control KPI's, including unsigned cards/stickers received, signed cards/stickers received, defect rates, throughput/hour.

Skills

Team leadership

Process improvement

Quality control

Data analysis

Microsoft Office

Cross-functional collaboration

Tools

Microsoft Office

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Fanatics Collectibles is looking for an Associate Manager to lead key components of our autograph card processes. The autograph operations team is accountable for the following:

• Quality Inspection of Unsigned Cards
• Inventory of Unsigned Cards
• Pick, Pack, & Ship of Cards to Partners for Signing
• Receipt of Signed Cards
• Player Payments for Signatures Provided
• Quality Inspection of Signed Cards
• Collection & Transfer of Cards for Packout in Upcoming Programs

This individual will be accountable for managing key parts of this process, focused on process improvement to increase efficiency and to set the team up to handle increased scale. This individual is expected to lead a team of 20-30 associates, supervisors, and leads and will come in with experience motivating and building teams. This role serves as a leader within our department and is responsible for ensuring that autographs that make it into our product are of the highest caliber, inventoried & documented properly, and delivered on-time for production. The ideal candidate is someone with high integrity, a self-starter with strong analytical skills, experience leading teams and developing employees, manufacturing and/or product management background preferred. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit.

Responsibilities:

• Stands up & manages Quality process of unsigned inventory produced in the Fanatics Collectible Digital Workflow, taking key learnings from current processes.
• Manages the end-to-end quality control process for either unsigned and signed autograph stickers and cards.
• Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies related to sticker autographs. Liaises between Athlete Partnerships, Brand, and Manufacturing to ensure a smooth end-to-end product lifecycle.
• Leads team of QC Supervisors and Leads, accountable for productivity, output, & coaching.
• Creates and tracks quality control KPI's, to include unsigned cards/stickers received, signed cards/stickers received, defect rates, throughput/hour, and other critical KPI's.
• Responsible for managing Data Entry team, ensuring on-card inventory is organized/accurate, data entry is accurate and complete, and 100% on-time delivery of pack outs to vendors.
• Manages QC Backlog, ensuring backlog has clear burndown plan with appropriate communication on timelines.
• Supervises quality control training to newly onboarded associates and re-trainings for existing associates monthly.

The Ideal Candidate:

• Minimum of 5 years working experience, 2+ years of supervisory or leadership experience in manufacturing or production environments.
• Continuous improvement mindset with experience implementing improved procedures that have enabled better outcomes from the team.
• Track record for tracking and hitting production or quality KPIs on a daily, weekly, and monthly basis.
• Experience building and leading teams with a track record for coaching and developing new talent
• Strong critical thinking, problem-solving, and leadership skills.
• Past experience owning executive-level reporting and communications & ability to work with leaders in cross-functional teams.
• Proficient experience with Microsoft Office Suite (Outlook, Excel, Powerpoint), required.
• Ability to stand for extended periods of time and lift 40+ pounds, required.
• Excellent verbal and written communication skills, required.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Collectibles’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.