Auto National Account Development Representative

Fifth Third; United States; On-site; USD 82,100 - 172,500; Full time

Job summary

Fifth Third is seeking an Auto National Account Development Representative to drive volume growth with national and regional dealer groups. The role includes remote customer service to dealers, training, and maintaining dealer accounts while aligning with risk and policy standards.

The position emphasizes reaching objectives, expanding market penetration, and collaborating with multiple bank departments to deliver strong dealer performance and customer outcomes.

Qualifications

• High School diploma required or equivalent.
• Indirect Auto Lending or related field experience, preferred
• Previous Customer experience required.
• Must be able to effectively work with outside customers to resolve issues consistent with 5/3 guidelines, policies, and programs.
• Solid time and territory management skills.
• Auto National Account Development Representative

Responsibilities

• Develop and maintain volume levels exceeding assigned objectives.
• Maximize penetration in dealer groups through performance tracking of applications, approvals, bookings, and submissions.
• Identify and close strategic dealer groups to expand market presence.
• Serve as liaison between dealer groups and Fifth Third departments.
• Train dealership personnel and assist in new acquisition paperwork and strategic direction.
• Mentor Indirect Dealer Development Reps alongside Regional Sales Manager.
• Provide competitive intelligence and pricing strategy to senior leadership.
• Establish and maintain relationships with national, regional, and commercial dealer personnel via calls and travel.

Skills

Customer service

Territory management

Sales experience

Education

High School diploma or equivalent

Job description

GENERAL FUNCTION:

Responsible for the generation and growth of volume with all National, Regional, and National Dealer group partners. Maximizes Fifth Third's penetration in this segment. Provide remote customer service and training to group personnel, as well as maintenance and collection of dealer accounts (negative reserves, drafts, etc.).

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Independently develops and maintains volume levels exceeding assigned objectives.


• Leads effort to maximize penetration levels in dealer groups through performance ratios by continually tracking applications, approvals, bookings, and quality of submissions/paperwork.


• Drives market expansion by identifying and closing key dealer groups that can be strategic partners.


• Serves as liaison between dealer groups and each 5/3 department.


• Develops and nurtures dealership personnel relationships through training, cultivating relationships, assisting in new acquisition paperwork, and creating strategic direction..


• Assists Regional Sales Manager in developing, mentoring, and training Indirect Dealer Development Reps.


• Proactively provides competitive intelligence and competitive pricing strategy to senior leadership.


• Establish/maintain relationships with high level personal for all National, Regional, and Commercial groups and key personnel in dealerships via telephone and/or regular travel to assigned groups.


• #LI-RD1

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School diploma required or equivalent.


• Indirect Auto Lending or related field experience, preferred


• Previous Customer experience required.


• Must be able to effectively work with outside customers to resolve issues consistent with 5/3 guidelines, policies, and programs.


• Solid time and territory management skills.


• Auto National Account Development Representative

Total Base Pay Range 82,100.00 - 172,500.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.