Auto Mechanic, Service Manager or Service Technician - French speaking only

Ally; Missouri; Hybrid; USD 55,000 - 65,000; Full time

Job summary

A leading company in the automotive sector is seeking a Mechanical Claims Specialist. This role is perfect for those passionate about cars and customer service, requiring bilingual French skills and automotive expertise. The position offers a competitive salary, performance bonuses, and comprehensive benefits, supporting both professional growth and personal well-being.

Benefits

11 paid holidays

20 paid time off days

401(k) with company matching

Medical, dental, and vision insurance

Tuition reimbursement

Employee assistance programs

Qualifications

• At least 2 years of experience in the automotive repair industry.
• Ability to pass a mechanical skills test.
• Strong mechanical background.

Responsibilities

• Assist French-speaking customers across North America.
• Help dealers and repair facilities file claims.
• Respond to inquiries regarding policy administration and claims.

Skills

Fluent in French

Problem-solving skills

Effective communication skills

Basic computer skills

Education

High school diploma or GED

Job description

Location : Work from home (WFH) anywhere in the United States (U.S.) or Canada (CA).

Pay : This position offers a fixed pay rate of $26.50/hr USD plus a 5% annual bonus.

• Must be bilingual in French.

Are you an auto mechanic, dealership service manager, service technician, recent graduate with auto mechanics education, or someone passionate about all things automotive? The Mechanical Claims Specialist (MCS) role at Ally is ideal for those who love working with cars but want to avoid manual labor and retail hours. The MCS collaborates with selling dealers, repair facilities, retail customers, and financial institutions to provide support. Leveraging your mechanical expertise, you will assist with policy support and technical claims related to vehicle service contracts and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

1. Use your French language skills to assist all French-speaking customers across North America.
2. Apply your automotive technical knowledge to help dealers and repair facilities file claims, using systematic listening and probing techniques.
3. Respond to inbound calls and written inquiries from customers, dealers, repair facilities, and financial institutions regarding policy administration and claims.
4. Aim to achieve total customer satisfaction in handling contracts and claims.
5. Research existing case information through manuals, databases, or contacts.

The Skills You Bring

1. Fluent in French.
2. Ability to pass a mechanical skills test.
3. At least 2 years of experience in the automotive repair industry; ideal candidates include auto mechanics, dealership service or parts personnel, service technicians, auto retail employees, or recent graduates with automotive technical degrees or certifications.
4. Strong mechanical background with effective communication skills to liaise with repair facilities and provide excellent customer service.
5. Problem-solving skills with the ability to negotiate and make quick decisions while managing conflicting priorities.
6. Basic computer skills and familiarity with technical platforms; must pass a virtual mechanical test during the interview process.
7. High school diploma or GED minimum requirement.

How We'll Have Your Back

Ally offers a competitive compensation package with base pay, performance-based bonuses, and a comprehensive benefits plan designed to support your well-being and future. Our Total Rewards program includes:

• Time Off: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time annually (prorated based on start date).
• Retirement & Financial Planning: 401(k) with company matching, student loan repayment assistance, 529 education savings, tuition reimbursement, employee stock purchase plan, and financial coaching.
• Health & Well-being: Medical, dental, and vision insurance, life insurance, disability coverage, Health Savings Account with employer contributions, and wellness programs.
• Family Support: Adoption, surrogacy, fertility assistance, paid parental and caregiver leave, dependent care FSA, and childcare discounts.
• Work-Life Balance: Employee assistance programs, wellness discounts, and other benefits.
• Additional Compensation: Travel allowances, relocation support, signing bonuses, and equity may be available depending on the role.