Auto Mechanic, Service Manager or Service Technician - Bilingual French

Ally Bank; Illinois; Hybrid; USD 57,000 - 76,000; Full time

Benefits offered by this job

Time Away (PTO & Holidays)

401K & Matching

Education & Learning benefits

Parental & caregiver leave

Health, dental & vision insurance

Employee discounts & wellness programs

Job summary

Ally Financial is seeking a Mechanical Claims Specialist (MCS) to support dealers, repair facilities and customers with policy administration and claim inquiries. The role leverages automotive experience to provide technical claim support for vehicle service contracts and related programs.

Must be fluent in English and French, with strong mechanical knowledge and ability to navigate technical platforms. Base pay range is $57,200–$76,086 per year, with eligibility for annual incentives.

Qualifications

• 0+ years of experience in automotive repair or related field.
• High school Diploma or GED equivalent.

Responsibilities

• Assist dealers and repair facilities filing claims using systematic listening and probing.
• Respond to inbound calls and written inquiries from customers and dealers.
• Aim for total customer satisfaction in contract and claim matters.
• Research case information through manuals, databases or contacts.
• Communicate effectively with repair facilities to obtain information.

Skills

Bilingual English-French

Automotive repair knowledge

Customer service mindset

Communication skills

Computer literacy

Education

High school Diploma or GED

Tools

Technical platforms navigation

Job description

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Actual Job Title: Mechanical Claims Specialist (MCS)
Posted Job Title: Auto Mechanic, Service Manager or Service Technician

*Must be bilingual French
*Location: anywhere in the U.S. or Canada
*Set Pay Rate:
*US - $28.5 * 2080 (40 std hrs/week) = $59,280
*CAD - $28.5 * 1950 (37.5 std hrs/week) = $55,575 USD (CAD conversion needed)

Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto? The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of the manual labor and retail hours that go along with it! The MCS partners with our selling dealers, repair facilities and retail customers to provide support to dealers, repair facilities, retail customers, and financial institutions. Using their mechanical experience & knowledge, they provide policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

• Leverage your automotive technical knowledge to assist selling dealers and repair facilities filing claims using systematic listening and a probing approach
• Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries
• Achieve total customer satisfaction when handling contract and claim matters
• Check for existing case information through research, manuals, database or contacts
• The Skills You Bring
• 2 + years' experience in automotive repair industry is preferred; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees/certifications in automotive technology
• Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world class service to our customers
• Problem solver with the ability to negotiate and make quick decisions while managing conflicting priorities
• Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process
• Fluent in both English and French required

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

How We’ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

$57,200.00 - $76,086.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in our annual incentive plan.