Auto Master Technician

Pep Boys; Wilmington (DE); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Master Technician to lead a team in delivering exceptional automotive service. This role demands extensive experience in diagnosing and repairing various vehicle systems, along with a strong customer-focused attitude. The ideal candidate will possess multiple ASE certifications and demonstrate leadership skills to mentor fellow technicians. Join a dynamic team that values collaboration and excellence in customer care, while continually updating your skills in a rapidly evolving automotive landscape. This is a fantastic opportunity to make a significant impact in a supportive and energetic environment.

Qualifications

• 5+ years of automotive mechanical diagnosis and repair experience.
• 8 or more ASE certifications preferred.

Responsibilities

• Diagnose and repair various automotive systems to specifications.
• Explain technical diagnoses and repairs to customers.
• Maintain a neat and organized shop environment.

Skills

Automotive Mechanical Diagnosis

Problem-Solving

Customer Service

Leadership

ASE Certifications

Education

High School Diploma or GED

Job description

Position Summary

The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning, and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction. A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.

Duties & Responsibilities

• Diagnose and repair to specifications — brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
• Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals, including employees and customers, as required.
• Continuously learn new technical information and techniques through formal training to stay updated with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management informed of mechanical repair issues as they occur.
• Maintain an organized and neat shop environment.
• Adhere to all company policies, procedures, safety, and environmental rules.

Knowledge, Skills, and Abilities

This position is a leadership role in the shop. We expect you to help set the pace and tone while developing the team around you. Collaboration and a team-first mentality are essential for success. The following qualifications are also required:

• A High School Diploma or GED.
• 5+ years of strong automotive mechanical diagnosis, problem-solving, and repair experience.
• 8 or more ASE certifications (A1 through A8) are preferred.
• Section 609 Certification is required.
• State Inspection license, if applicable.
• High motivation, energy, and a customer-focused attitude.
• Valid driver's license.
• Successful completion of a pre-employment background check.
• Availability to work days, nights, holidays, and weekends as needed.

Physical Demands / Work Environment

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

The characteristics described are representative of those encountered during the performance of essential functions.

Physical Demands

• Extensive standing, walking, pushing, and reaching.
• Full range of motion for reaching, bending, and stooping.
• Repetitive movements of hands, arms, and legs.
• May drive a vehicle if needed.
• Lifting heavy equipment (>50 pounds).
• Work outside and exposure to weather conditions.
• Exposure to chemicals, odors, dirt, and dust.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to focus.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.