Auto Master Technician

Pep Boys; Waldorf (MD); On-site; Full time

Job summary

A leading automotive service provider is seeking a Master Technician to lead a team, diagnose and repair complex automotive issues, and enhance customer satisfaction. The role demands technical expertise, leadership skills, and a commitment to continuous learning in a fast-paced environment. The successful candidate will interact directly with customers, ensuring they understand the problems and solutions for their vehicles. Join us to make a significant impact in customer care and automotive excellence.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Retirement Plan

Paid Time Off

Qualifications

• 5+ years of strong automotive mechanical diagnosis and repair experience.
• 8 or more ASE certifications preferred.

Responsibilities

• Diagnose and repair various automotive systems to specifications.
• Explain technical diagnoses and needed repairs to customers.
• Assist fellow technicians in performing technical activities.

Skills

Leadership

Problem-Solving

Customer Service

Education

High School Diploma or GED

Tools

ASE Certifications

Section 609 Certification

Job description

Position Summary

The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning, and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction. A successful Master Technician will have direct interaction with customers and deliver superior service by educating the customer on the problems and proposed solutions for their vehicle.

Duties & Responsibilities

• Diagnose and repair to specifications — brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
• Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals, including employees and customers, as required.
• Continuously learn new technical information and techniques through formal training to stay updated with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management informed of mechanical repair problems as they occur.
• Maintain an organized and neat shop environment.
• Adhere to all company policies, procedures, safety, and environmental rules.

Knowledge, Skills, and Abilities

This position is a leadership role in the shop. You are expected to help set the pace and tone while developing the team around you. Collaboration and a team-first mentality are essential for success. We require the following:

• A High School Diploma or GED.
• 5+ years of strong automotive mechanical diagnosis, problem-solving, and repair experience.
• 8 or more ASE certifications are preferred (A1 through A8).
• Section 609 Certification is required.
• State Inspection license, if applicable.
• High motivation, energy, and a customer-focused attitude.
• Valid driver's license.
• Successful completion of a pre-employment background check.
• Availability to work days, nights, holidays, and weekends as needed.

Physical Demands and Work Environment

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

Employees will encounter characteristics typical of this role, including:

• Extensive standing, walking, pushing, and reaching.
• Full range of motion for reaching, bending, and stooping.
• Repetitive movements of hands, arms, legs.
• Potentially driving a vehicle.
• Lifting heavy equipment (>50 pounds).
• Working outside and exposure to weather, chemicals, odors, dirt, and dust.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.

The pay range for this position is $28.92 to $37.92 per hour, based on experience.

Benefits include medical, dental, and vision coverage starting the first of the month following or coinciding with employment, retirement plan enrollment, and PTO.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.