Auto Liability Adjuster - National General

Allstate Insurance; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

National General, part of The Allstate Corporation, seeks an Auto Liability Adjuster to investigate and resolve advanced auto claims by determining coverage, liability and damages. You will conduct detailed claim investigations, evaluate exposures, negotiate settlements within authority, and provide exceptional service throughout the claims process.

The ideal candidate has experience handling auto liability claims, coverage investigations, and complex scenarios, with the ability to manage a

Qualifications

• Experience with auto liability claims handling and investigations.
• Ability to negotiate settlements and determine coverage and damages.
• Strong customer service and analytical skills are essential.

Responsibilities

• Applies advanced understanding of auto policies and company guidelines.
• Manages investigation of auto claims including coverage, liability and damages with independence.
• Learns to review and negotiate injury claims when involved.
• Identifies body parts and potential additional property damage.
• Assesses customer needs and delivers service accordingly.
• Determines subrogation or fraud potential and handles as appropriate.
• Works in rotation toward specialty positions like Coverage or Investigation Specialist.

Skills

Auto liability claims handling

Coverage investigations

Damage investigations

Negotiating claim settlements

Subrogation and fraud identification

Customer service

Analytical skills

Specialty claim areas

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

National General is seeking a Auto Liability Adjuster to investigate and resolve advanced auto claims by determining coverage, liability, and damages.

In this role, you will conduct detailed claim investigations, evaluate claim exposures, negotiate settlements within authority limits, and provide exceptional customer service throughout the claims process.

The ideal candidate will have experience handling auto liability claims, coverage investigations, and complex claim scenarios, with the ability to independently manage a diverse caseload.

Preferred Experience

• Auto liability claims handling
• Coverage, liability, and damage investigations
• Negotiating claim settlements
• Subrogation and fraud identification
• Auto bodily injury claims experience preferred
• Strong customer service, communication, and analytical skills
• Experience in specialty claim areas such as Coverage, Total Loss, Investigations, or Extended Handler preferred

Key Responsibilities

• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims
• Recognizes and identifies body parts of a vehicle and understanding other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)

Supervisory Responsibilities

This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold