Auto Glass Technician

Synergistic International LLC; Little Rock (AR); On-site; USD 22,041 - 55,104; Full time

Benefits offered by this job

Flexible Schedule

Paid Training

Bonuses & Incentives

Company-provided vehicle and technology

401k matching

Health Reimbursement Arrangement (HRA)

PTO and Vacation

Job summary

Synergistic International LLC is seeking an Auto Glass Specialist in Little Rock, Arkansas. You will provide customer service while installing auto glass products for various vehicles. The role requires a commitment to quality work and customer satisfaction.

Top performers can gain national recognition, and you'll enjoy benefits like paid training, a flexible schedule, and a competitive pay range of $16.00 to $40.00 per hour based on experience.

Qualifications

• At least one year of auto glass installation experience.
• Understanding of basic tools for auto glass installation.
• Insurable with a valid driver’s license and clean driving record.
• Ability to lift 50 lbs. independently.
• Comfortable with mobile technology and digital software.

Responsibilities

• Install auto glass products for vehicles.
• Complete calibrations on vehicles with ADAS systems.
• Perform Rock Chip repairs.
• Put customers at ease with service explanations.
• Collect payment for services performed.

Skills

Customer service

Attention to detail

Mechanical abilities

Problem-solving skills

Mobile technology proficiency

Job description

Your Responsibilities as an Auto Glass Specialist

As an Auto Glass Specialist, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid craftsman skills for auto glass installation services.

Here’s what you’ll do:

• Install auto glass products for domestic and foreign vehicles.
• Completing calibrations on vehicles with ADAS safety systems.
• Rock Chip repairs.
• Other auto glass-related items.
• Put customers at ease, effectively explaining what services they need to resolve their issues.
• Collect payment from customers for the work performed.

What You Need to Succeed as an Auto Glass Specialist at Glass Doctor:

Excel at Exceptional Customer Service: In this role, you are much more than just an auto glass installation technician. You are delivering an exceptional high-quality customer experience.

We highly value the customer satisfaction surveys and Google reviews that we get from our customers about our technicians and the jobs performed.

Our highest-rated technicians can even get national recognition!

Have an Eye for Perfection: You’ll need a high level of attention to detail. Mechanical abilities and problem solving skills are crucial to get the job done right, the first time.

We Schedule Your Day: You don’t have to worry about scheduling your day – we take care of that for you. But we rely on you to complete the jobs on schedule so that we can meet customer expectations.

Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

Job Requirements

The following are the minimum requirements to be considered for the Auto Glass Technician position at Glass Doctor:

• One year or more of auto glass installation experience, with flat laminated glass cutting experience preferred.
• Knowledge and understanding of the basic tools of the trade.
• Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.
• Ability to lift 50 lbs. independently – as you know, glass can be heavy, and our technicians often work solo.
• Comfortable using mobile technology and digital software – no pen and paper here.
• Verification of your prior job experience via reference checks.

This Job Is NOT For You If …

• You are ok with the phrase good is good enough. That won't work here. Our customers depend on us to do it right the first time, leaving the vehicle clean and not scratching it in the process.
• You say things in your head like A broken window – what's the big deal? To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.
• You are unwilling to become AGRSS certified and use AGRSS safety protocols.
• You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last minute impacts not just the customer but the whole team.

Here’s How We Take Care of Our Employees

• Flexible Schedule
• Paid Training
• Bonuses & Incentives
• Company-provided vehicle and technology
• Benefits Package including matching 401k and $100 HRA
• PTO and Vacation

Pay range: $16.00 to $40.00+ per hour, depending on your level of experience and productivity as an auto glass installer.