Auto Glass Installation Technician Trainee

Safelite; Waterloo (IA); On-site; USD 27,896 - 33,062; Full time

Benefits offered by this job

401(k) plan with company matching

Medical plans

Tuition reimbursement up to $5,250 annually

Paid training and tools provided

Job summary

Safelite is seeking an Auto Glass Technician in Waterloo, IA. This role involves comprehensive vehicle glass repair and replacement services, ensuring high-quality customer service and safety.

Competitive weekly pay starts at $20.25/hour, increasing to $24.00/hour after training. Benefits include 401(k), medical plans, and tuition reimbursement, valued at over $10k.

Applicants should have a high school diploma or equivalent and a valid driver's license, with Safelite SafeTech™ certification required.

Qualifications

• High School Diploma or GED/Equivalent preferred.
• Valid state-issued driver’s license required.
• Safelite SafeTech™ certification required.

Responsibilities

• Provide vehicle glass repair and replacement services.
• Recalibrate automotive safety systems.
• Communicate with customers in-person and via phone.

Skills

Ability to lift and carry up to 35 pounds

Customer service skills

Proficiency in using diagnostic tools

Ability to work in various weather conditions

Education

High School Diploma or GED/Equivalent

Valid state-issued driver’s license

Safelite SafeTech™ certification

Tools

Hand tools

Power tools

Job description

A Brief Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What You Will Do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrate automotive safety systems, including troubleshooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Perform other duties as assigned.
• Comply with all policies and standards.

What You’ll Get

• Competitive weekly pay starting at $20.25/hour, increasing to $24.00/hour after training and certification.
• Earn $5/set of wiper blades when added for customer safety.
• Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.

View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma or GED/Equivalent preferred.
• Valid state‑issued driver’s license and any other license(s) required by federal, state and local laws to operate a company vehicle (Required).
• Safelite SafeTech™ certification (Required).

Experience Qualifications

• Must be 18 years of age or older (Required).

Skills And Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”.
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and troubleshooting issues.
• Problem‑solving and ability to troubleshoot issues independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.