Auto Field Appraiser - Oakland, CA

Kemper Corporation; Oakland (CA); Remote; USD 62,000 - 104,000; Full time

Job summary

Join a forward-thinking company as an Auto Field Appraiser in Oakland, CA, where you will play a vital role in investigating and appraising damaged vehicles. This position offers the opportunity to work in a dynamic environment, providing valuable insights and support to customers while ensuring fair settlements. You will benefit from a culture that promotes personal development and work-life balance, alongside a competitive salary and comprehensive benefits package. If you are passionate about making a positive impact and thrive in a collaborative setting, this role is perfect for you.

Benefits

Health and Dental Plans

401(k) Match

Tuition Assistance Program

Paid Certifications

Generous Paid Time Off

Employee Discounts

Qualifications

• 2-3 years of field appraiser experience or 3-5 years in auto repair required.
• Strong customer service and communication skills are essential.

Responsibilities

• Investigate and appraise damaged automobiles and settle claims.
• Negotiate repair prices and ensure adherence to claims procedures.

Skills

Customer Service

Computer Skills

Planning and Organizing

Written Communication

Verbal Communication

Conflict Resolution

Education

High School Diploma

Job description

Auto Field Appraiser - Oakland, CA

Auto Field Appraiser - Oakland, CA

Apply locations Oakland CA time type Full time posted on Posted Yesterday job requisition id R-25-0030881

Location(s)

Oakland, California

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary:

Kemper is seeking an Auto Field Appraiser to work in Oakland, CA and the surrounding area. You will investigate, evaluate, and appraise damaged automobiles and settle claims within an authorized dollar limit.

Position Responsibilities:

1. Participates in a program of formal and on-the-job training through classroom instruction, observing repair work and keeping abreast of new repair techniques and procedures.
2. Examines first and third-party vehicle damage in the field, at drive-in locations, or at service centers as assigned. Follows the company photograph guidelines to verify the identity of the vehicle and to thoroughly document current condition/damage, prior damage, vehicle options, etc. and prepares accurate written appraisal to determine and verify the extent of vehicular damage. A copy of the appraisal will be provided to the owner and uploaded on the day of the appraisal. All supplements will be completed per company guidelines.
3. Ensures adherence to claims procedures and guidelines prescribed by the company to produce a high-quality work product.
4. Negotiates repair prices with repair facilities and secures agreed prices for repairs. Maintains a list of company-approved part suppliers and uses these firms whenever possible/applicable to control the cost of repairs and to ensure quality work. May visit repair shops to evaluate physical plant, quality of work and may provide a list of garage or repair facilities to insured if allowed by state law.
5. Negotiates settlements in a timely manner as assigned. Ensures equitable and fair payment of physical damage losses within authority granted. Obtains all necessary documentation to substantiate the appraisal and/or settlement being offered.

Position Qualifications:

1. High School Diploma required.
2. 2 - 3 years of field appraiser experience or 3 -5 years of auto repair/body shop experience required.
3. Strong customer service experience required.
4. Must have good computer skills.
5. Must have good planning and organizing skills.
6. Must have good written and verbal communication skills. Some positions may require specific bilingual skills.
7. Must have the ability to effectively deal with conflict.
8. This is a remote position working in the Oakland, CA territory.

The range for this position is Hiring Range $62,200.00 to $103,700.00. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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About Us

Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.8 million policies, is represented by approximately 22,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers. Learn more at Kemper.com.

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.