Auto Field Appraiser - Central Los Angeles, CA

Kemper Corporation; Los Angeles (CA); Remote; USD 46,000 - 78,000; Full time

Job summary

An established industry player is seeking an Auto Field Appraiser to join their dynamic team in Central Los Angeles. In this role, you will investigate and evaluate vehicle damage, negotiate repair costs, and ensure fair settlements for claims. With a strong emphasis on customer service and effective communication, you'll play a crucial role in delivering high-quality service to clients. This position offers a unique opportunity to work remotely while making a tangible impact in the lives of customers. Join a company that values diversity, equity, and inclusion, and be part of a culture that fosters personal and professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Plan

Qualifications

• 1-2 years of field appraiser experience or 2-3 years in auto repair required.
• Strong customer service and communication skills are essential.

Responsibilities

• Investigate and appraise damaged automobiles and settle claims.
• Negotiate repair prices and ensure adherence to claims procedures.

Skills

Customer Service

Conflict Resolution

Planning and Organizing

Written Communication

Verbal Communication

Computer Skills

Education

High School Diploma

Job description

Auto Field Appraiser - Central Los Angeles, CA

Auto Field Appraiser - Central Los Angeles, CA

Apply locations Los Angeles, CA time type Full time posted on Posted 4 Days Ago job requisition id R-25-0031215

Location(s)

Los Angeles, California

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary:

Kemper is seeking an Auto Field Appraiser to work in the Central Los Angeles, CA area. You will investigate, evaluate, and appraise damaged automobiles and settle claims within an authorized dollar limit.

Position Responsibilities:

• Participates in a program of formal and on-the-job training through classroom instruction, observing repair work and keeping abreast of new repair techniques and procedures.
• Examines first and third-party vehicle damage in the field, at drive-in locations, or at service centers as assigned. Follows the company photograph guidelines to verify the identity of the vehicle and to thoroughly document current condition/damage, prior damage, vehicle options, etc. and prepares accurate written appraisal to determine and verify the extent of vehicular damage. A copy of the appraisal will be provided to the owner and uploaded on the day of the appraisal. All supplements will be completed per company guidelines.
• Ensures adherence to claims procedures and guidelines prescribed by the company to produce a high-quality work product.
• Negotiates repair prices with repair facilities and secures agreed prices for repairs. Maintains a list of company-approved part suppliers and uses these firms whenever possible/applicable to control the cost of repairs and to ensure quality work. May visit repair shops to evaluate physical plant, quality of work and may provide a list of garage or repair facilities to insured if allowed by state law.
• Negotiates settlements in a timely manner as assigned. Ensures equitable and fair payment of physical damage losses within authority granted. Obtains all necessary documentation to substantiate the appraisal and/or settlement being offered.

Position Qualifications:

• High School Diploma required.
• 1 - 2 years of field appraiser experience or 2 - 3 years of auto repair/body shop experience required.
• Strong customer service experience required.
• Must have good computer skills.
• Must have good planning and organizing skills.
• Must have good written and verbal communication skills. Some positions may require specific bilingual skills.
• Must have the ability to effectively deal with conflict.
• This is a remote position working in the Central Los Angeles, CA area.

The range for this position is Hiring Range $46,400.00 to $77,300.00. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.