Auto - Dealer Administration Specialist II - Tempe, AZ

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe seeks a Specialist II in Business Operations to process and clear transactions with accuracy, adhering to procedures and production targets in a high-efficiency workplace.

The role emphasizes using automation to optimize transaction processing and account servicing, with escalating non-routine issues to supervisors as needed; a high school diploma and call center experience are preferred.

Qualifications

• High school diploma or GED required.
• Baseline knowledge in money movement, processing, clearing, servicing and disputes.
• Developing proficiency with automation technologies to support optimization initiatives.
• Developing proficiency in client experience and understanding dealer interactions throughout the journey.

Responsibilities

• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Communicate ondealer inquiries and requests, such as funding inquiries and transaction disputes, providing a positive client experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
• Maintain up-to-date knowledge of product definitions and operating procedures, including upstream and downstream process flows.

Skills

Money movement knowledge

Procedural compliance

Automation proficiency

Client experience understanding

Call center experience

Education

High school diploma or GED

Job description

As a Specialist II within Business Operations, you will be responsible for processing transactions which can include moderately complex tasks. You will be expected to adhere to established procedures and guidelines, while maintaining production targets with accuracy. This position offers opportunities to develop skills in critical thinking and problem solving while working under limited direct supervision, in a high efficiency workplace.

Job responsibilities

• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Communicate ondealer inquiries and requests, such as funding inquiries and transaction disputes, providing a positive client experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
• Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in money movement, with a focus on processing, clearing, servicing, researching, and settling disputes.
• Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
• Developing proficiency in automation technologies, with the ability to apply these to support and implement optimization initiatives.
• Developing proficiency in client experience, with an understanding of how dealers interact and perceive a brand or business throughout the entire client journey.
• High school diploma or GED required.
• Call center experience

Preferred qualifications, capabilities, and skills

• Beginner-level ability to handle conflicts in transactions and client disputes.
• Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement.