Auto Damage Trainee

GEICO Norwalk; Richardson (TX); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits from day 1

Paid time off

401(k) with match

Tuition assistance

Licensing and education support

In-house training

Flexible work options

Job summary

GEICO in Richardson, TX is seeking an Auto Damage Trainee to provide reassurance and solutions for customers after accidents. You will inspect vehicle damage, estimate repair costs, and negotiate settlements while partnering with body shops and rental companies.

This role offers an equal opportunity environment with licensing support, on-the-job training at our Ashburn, VA facility, and opportunities for advancement within GEICO. Evening and weekend availability is expected.

Qualifications

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs is preferred.
• Active Adjusters license preferred (training and exam fees provided).

Responsibilities

• Assess damages and estimate repair costs, and negotiate settlements.
• Collaborate with body shops, rental companies, and parts providers.
• Resolve customer concerns to ensure a positive experience.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Education

High School Diploma or GED

College degree preferred

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As an Auto Damage Trainee,you’llprovide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repaircosts,negotiateequitablesettlements, and partner with body shops, rentalcompanies, and parts providers.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
  • Starting Salary: $30.53 per hour / $61,500 annuallyDifferentials: +10% for evening shifts; +20% for weekends.
  • Bonuses:$1,500 sign-on for licensed candidates.
• Benefits:
  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
  • 401(k) with up to 6% match, vested immediately.
  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
  • GEICO’s industry-leading paid trainee program includes 3 weeks of required hands‑on experience at our Ashburn, VA training facility.
• Workplace Flexibility:
  • Complete in‑office training, then opportunity to work 80% on‑site and 20% off‑site.
  • Enjoy GEICO Flex, additional weeks annually to work off‑site, meeting location and work guidelines.
  • Office Location: 2280 N Greenville Ave, Richardson, TX 75082
    

HowYou’llMake a Difference

• Customer Interaction:Assess damages, estimate repair costs, and work with body shops, rental companies, and parts providers.
• Problem Resolution:Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact:Drive customer satisfaction through meaningful interactions.

WhatWe’reLooking For

• Experience & Qualifications:
  • Customer-facing experience preferred.
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
  • Active Adjusters license preferred (training and exam fees provided).
  • High School Diploma or GEDrequired; College degree preferred.
• Core Skills:
  • Strong customer service, interpersonal, problem-solving, and empathy skills.
  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability:
  • Availabletowork evenings, weekends, and holidays.

The GEICO Pledge

Great Company:

Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers:

Personalized development programs, mentorship, and certification assistance.

Great Culture:

Inclusive and collaborative culture rooted in shared success.

Great Rewards:

Competitive pay, benefits, and flexibility to support your well‑being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.