Auto Damage Claims Specialist

Central Insurance Company; Van Wert (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Central Insurance Company seeks an Auto Damage Claims Specialist to investigate and settle auto claims, build relationships with policyholders and agents, and ensure optimal outcomes. The role emphasizes customer service, analytical thinking, and problem solving in a claims-driven environment.

Hybrid work model, full-time salary position with opportunities to collaborate across teams, learn ISO-based processes, and contribute to loss-reserve planning and subrogation efforts.

Qualifications

• Ability to obtain and maintain state adjusting licenses within 90 days of employment.
• Bachelor’s degree or an Associate degree with related experience.
• 3 years of related experience or travel as needed.

Responsibilities

• Manages assigned claims with hospitality and aims for optimal outcomes throughout the life of the claim.
• Investigates, evaluates, negotiates and settles assigned claims within authority limits.
• Assesses vehicle damages and negotiates total loss settlements with salvage team.
• Provides proactive hospitality by setting expectations, building rapport, and responding timely.
• Builds relationships with agency partners and internal stakeholders.
• Performs coverage analysis and communicates findings clearly.
• Detects and mitigates fraud during investigations.
• Conducts thorough investigations using ISO and documentation.
• Executes coverage documentation and appropriate notices.
• Completes liability determinations and reserves appropriately.
• Analyzes damage documentation and manages rental/loss of use.
• Maintains loss adjustment expense controls and uses approved suppliers.
• Coordinates subrogation processes and communicates outcomes.
• Supports team development and onboarding, assists supervisor as needed.
• Completes required training.

Skills

Customer service

Analytical thinking

Negotiation

Communication

Problem-solving

Attention to detail

Teamwork

Education

Bachelor’s degree

Associates degree

Tools

ISO

Job description

Location: Van Wert, OH; Dublin, OH; Waltham, MA; Alpharetta, GA
Work Model: Hybrid
Position type: Full time - salary

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

Make a Difference When Customers Need Us Most

At Central Insurance, we believe claims handling is more than resolving losses - it's about delivering peace of mind during challenging moments. As an Auto Damage Claims Specialist, you'll play a critical role in investigating claims, solving complex problems, building strong relationships with policyholders and agents, and driving optimal outcomes that support both our customers and our company. If you're passionate about customer service, analytical thinking, and making a meaningful impact every day, we invite you to join our team.

Key Responsibilities of the Role

• Manages assigned Claimswith hospitality, optimal claim outcomes, and efficiencythroughout the life of the claim z
• Investigates, evaluates, negotiates and settles assigned claims within authority limits
• Assesses vehicle damages, including negotiates total loss settlements and working collaboratively with salvage team
• Provides proactive hospitality by appropriately setting expectations, building rapport, and responding to requests timely
• Builds relationships and appropriately communicates with agency partners and internal stakeholders
• Understands all applicable coverage forms; provides thorough and timely coverage analysis and communication
• Detects and mitigates fraud when investigating claim
• Conducts thorough and proactive claim investigations including utilization of ISO
• Executes on coverage documentation, use of Reservation of Rights, Non-Waivers, and coverage letters
• Completes liability determination and analysis
• Sets accurate initial reserve in a timely manner and continually reviews in the context of ultimate probable exposure
• Obtains, analyzes and evaluates damage documentation, implements appropriate control of rental/loss of use, and mitigates advanced charges.
• Maintains appropriate Loss Adjustment expense control and utilizes approved suppliers
• Implements proper recognition, investigation, referral and communication regarding subrogation
• Assists team development with subject matter expertise learning, onboarding assistance, and assists supervisor when needed
• Completes training as needed

Required Qualifications

• Ability to obtain and maintain all required state department of insurance adjusting licenses andCE’swithin 90 days of employment
• Bachelor’s degree and 1 year of related experience
• Or Associates degree and 2 years of related experience
• Or 3 years of related experience
• Travel as needed

Preferred Qualifications

• Claims experience in both Personal Lines and Commercial Lines

Knowledge, Skills, and Abilities

• Ability to professionally interact with our customers
• Ability to investigate, gather facts and information, and analyze coverage
• Understand the importance of capturing data
• Possess an innovative and continuous improvement mindset
• Possess a positive, professional, cooperative, and quality-conscious service attitude
• Ability to work under pressure, deal with interpersonal conflict, and handle a heavy workload
• Possesses analytical and problem-solving skills
• Possesses verbal and written communication skills, including negotiation, presentation, and influence skills
• Ability to understand Central Insurance’s policies and processes
• Completes our AMD Claims Training Program
• Possesses a change champion mindset to help facilitate the adoption of new tools and processes
• Achieves optimal claims outcomes
• Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements
• Understands and utilizes various resources including technology and tools
• Ability to reach key performance metrics

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Work Authorization

Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer
It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-SB1 #LI-Hybrid