Auto Damage Associate Claim Representative

020 Travelers Indemnity Co; Berkshire Heights (PA); Híbrido; USD 44.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement plan with 401(k) matching

Paid Time Off (minimum 20 days + 9hols

Wellness Program

Volunteer Encouragement

Descripción de la vacante

Travelers Companies, Inc. is seeking an Associate Claim Rep, Auto Damage, to begin a structured training program in claims handling and customer service. The program focuses on developing skills to manage auto damage, heavy equipment, and property claims with supervision.

The role involves frequent customer interactions via phone and written communications; graduates progress toward full claims handling. Hybrid work location supports flexibility during the program.

Formación

• Bachelor’s Degree required.
• Previous internship or work experience in customer service or insurance preferred.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office; willingness to learn claims management.
• Strong verbal and written communication skills.

Responsabilidades

• Participate in structured training covering policy details, claims processes, and systems.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders, claimants, and witnesses.
• Collaborate with resources to obtain necessary evidence for claims.
• Assess claims for potential fraud and establish reserves and payments.

Conocimientos

Customer service

Strong communication

Decision making

Educación

Bachelor’s degree

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $44,300.00 - $73,100.00 Target Openings 1

What Is the Opportunity?

As an Associate Claim Rep, Auto Damage, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage personal and business insurance damage claims involving various types of automobiles as well as heavy equipment, mobile equipment, and property damage. This role involves frequent customer interactions through telephone and written communications. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. Travelers offers a hybrid work location model that is designed to support flexibility.

What Will You Do?

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders, claimants, and witnesses.
• Partner with resources, as needed, to obtain other evidence in order to properly handle the claim.
• Assess claims for potential fraud.
• Establish appropriate claim reserves, determine the claim resolution amount, and issue accurate payments.
• Develop and execute action plans for effective claim resolution.
• Communicate and apprise all parties regarding claim status, including business customers.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/. Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. Travelers has been recognized by organizations such as G.I. Jobs and Military Times. Our employees are valuable assets to their hometowns, volunteering for important causes each year. Imagine other opportunities here.