Auto Collsion Estimator

Boyd Group Services; Jacksonville (TX); On-site; USD 49,000 - 70,000; Full time

Job summary

Boyd Group Services is seeking an Estimator in Jacksonville, FL to deliver exceptional customer experiences by creating accurate estimates and coordinating repair needs with customers and insurance companies. You will document interactions, ensure compliance with DRP and WOW standards, and support the team through daily production walks.

The role requires a high school diploma or equivalent, basic computer skills, DRP compliance knowledge, and a valid driver’s license.

Qualifications

• Customer service experience or ability to guide customers through repair process.
• Basic computer skills to document interactions and process information.
• Awareness of DRP requirements and ability to follow related processes.
• Willingness to complete I-CAR training.
• Valid driver’s license is required for on-site visits and coordination.

Responsibilities

• Document every customer interaction accurately and efficiently.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and WOW Operating Ways.
• Communicate customer requests to the appropriate team and maintain positive interactions.
• Participate in daily production walks and support team members as needed.

Skills

Customer service

Basic computer skills

DRP compliance

I-CAR training

Valid driver’s license

Education

High School Diploma or equivalent

Job description

FL Jacksonville-10055 Atlantic Blvd - 123098

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details


• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service


• Ensure compliance with all insurance client requirements, processes and metrics


• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery


• Communicate all customer requests and needs to appropriate team members


• Provides positive energy when greeting customers in person and on the phone


• Understanding of all required Insurance programs and procedures


• Participate in daily \"production walks\" with the Management Team, as required


• Support all team members when required


• Participate in monthly Health & Safety and staff meeting (if required)


• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines


• High School Diploma or equivalent


• Awareness of where to look for answers


• Basic Computer Skills


• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers


• Basic Computer Skills


• Compliance for DRP’s Minimum of 1-year experience


• Must be willing to complete I-CAR Training


• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

#INDSOUTH

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Estimated $49,000 - $70,000 USD Annually

**Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.**

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.