Auto Collision Estimator In Training

Boyd Group Services; Jacksonville (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

The Boyd Group Services is hiring an Estimator in Training at our Jacksonville, FL location. You will learn to diagnose and prepare estimates for repair per insurance and company guidelines, while promoting Gerber value and maintaining high close rates.

Responsibilities include mapping damage with customers, uploading photos to CCC One, finalizing estimates, and communicating with customers on timelines. Strong communication and computer skills are essential.

Qualifications

• High school diploma or GED required.
• Must complete 16 I-CAR units within 12 months.
• Photo-imaging software experience preferred.
• Preferred: 4–6 years related work experience.

Responsibilities

• Ensure consistent execution of WOW plan.
• Greet customer at drop-off and build rapport.
• Map damage with customer and identify opportunities.
• Take photos, upload to CCC One with notes.
• Notify production and verify estimates during teardown.
• Finalize estimate using Repair Planning Template.
• Coordinate with repair team and finalize parts list.
• Set promise date and review with customer.
• Provide regular updates to customers per standards.
• Attend production meetings and discuss progress.
• Call customers about next-day completions and schedule.
• Follow up with technicians and adjust estimates.
• Assist insurance adjusters and re-inspectors.

Skills

Excellent communication

Computer literate

Good decision-making

Education

High school diploma/GED

16 I-CAR units within 12 months

4–6 years related work experience (preferred)

Tools

CCC One

Microsoft Office

Job description

FL Jacksonville-Tresca Rd - 123097

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.

• Greets customer at repair drop off and builds rapport.

• Maps damage with customer (previous, current loss, WOW opportunities).

• Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.

• Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.

• Finalizes estimate using proper Repair Planning Template.

• Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.

• Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.

• Updates customer regularly (with frequency, according to standards determined by management).

• Participates in and contributes to the regularly scheduled production meetings.

• Calls customers whose cars will be completed the next day. Schedules with customer.

• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.

• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Education and/or Experience Required

• High school diploma/GED required.

• Prior customer service experience.

• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.

• Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

Required Skills/Abilities

• Excellent communication skills.

• Computer literate. Knowledge of Microsoft products is preferred.

• Good decision-making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.

• Must possess clear vision in providing an accurate estimate of a vehicle’s damage.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$19 - $26 / Hour

Compensation is commensurate with skill, education and experience.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives