Auto Claims Supervisor

PAMIC; New Holland (Lancaster County); Presencial; USD 36 000 - 44 000; Tempo integral

Resumo da oferta

PAMIC is seeking a Claims Supervisor to oversee auto claim representatives handling personal and commercial auto lines and casualty claims. The role includes settlement authority up to $40,000 and collaboration with the Casualty Claim Manager to resolve complex claims.

Responsibilities include supervising staff, verifying coverages, negotiating settlements, and contributing to training and workflow improvements. Travel to multiple office locations is required.

Qualificações

• College education preferred.
• Five years’ Property and Casualty claims experience preferred.
• Ability to supervise employees and coordinate work processes required.
• Knowledge of Property and Casualty insurance coverages and terms preferred.
• Effective communication and negotiation skills required.

Responsabilidades

• Supervise auto claim representatives and handle complex casualty claims.
• Verify policy coverage and evaluate casualty claims for proper settlement.
• Negotiate settlements with claimants, carriers, insureds and attorneys when necessary.
• Notify and escalate to Casualty Claim Manager for claims exceeding settlement authority.
• Assist in training Auto Claims Representatives and develop workflow solutions for auto claims.

Conhecimentos

Supervision

Negotiation

Communication

Training

Formação académica

College education preferred

Descrição da oferta de emprego

This position is responsible for supervising and training the Claims Department auto claim representatives who handle personal and commercial auto lines and handling settlement of casualty claims for all lines with settlement authority up to $40,000.

Functions:

• Handle complex casualty claims according to company guidelines and in compliance with the Unfair Claims Practices Act.
• Supervise auto physical damage only claim representatives.
• Verify policy coverage on assigned casualty claims.
• Evaluate casualty claims for proper settlement.
• Negotiate with claimant carriers, insureds and attorneys when necessary.
• Assign new auto losses with assistance from Casualty Claim Manager & Casualty Claim Supervisor.
• Communicate with Casualty Claim Manager when assistance is necessary.
• Notify Casualty Claim Manager of all claims that exceed settlement authority of $40,000.
• Establish and maintain proper documentation on assigned claims.
• Report claims complaints to Casualty Claims Manager.
• Attend claims seminars and insurance related meetings; participate in claims associations.
• Assist Casualty Claim Supervisor & Casualty Claim Manager with developing workflow solutions for auto claims.
• Refer potential fraud claims to SIU Manager.
• Assist Casualty Claims Manager in training and educating Auto Claims Representatives.
• Teach basic insurance coverages and terminology to entry level Auto Claims Representatives.
• Perform other duties as assigned.

Requirements

• College education preferred.
• Five years’ Property and Casualty claims experience preferred.
• Texas all lines adjuster license, or the ability to obtain a Texas all lines adjuster license, required.
• Ability to supervise employees and coordinate work processes required.
• Knowledge of Property and Casualty insurance coverages and terms preferred.
• Ability to learn the coverages of all insurance policies written by the company required.
• Effective communication and negotiation skills required.
• Ability to work effectively with company computer systems required.
• Involvement in insurance-related seminars and continuing education preferred.
• Ability to work flexible hours, travel to all organization offices (including in Pennsylvania, Ohio, and South Dakota) and travel to vendor work sites required.
• Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time required.
• Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily required.
• Ability to perform the essential functions of the job with or without reasonable accommodation required.