Auto Claims Investigator & Resolution Specialist

Frankenmuth Insurance Company; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Frankenmuth Insurance Company seeks a claims professional to investigate, evaluate and resolve physical damage claims under direct supervision, determining liability and coverage by reviewing applications, reports and statements.

You will obtain information from agents, insureds and claimants, conduct interviews and scene inspections, set reserves, prepare claims reports, and participate in settlement conferences when needed, while providing excellent service and ensuring compliance with legal

Qualifications

• Two to four years related experience and/or training; or AA degree; or equivalent combination of education and related experience/training.

Responsibilities

• Investigates claims to determine validity and extent of liability.
• Obtains information from agents, insureds, claimants, witnesses and others.
• Reviews and evaluates documentation, including applications, reports, and statements.
• Monitors claim outcomes through self-audit processes.
• Delivers superior customer service to policyholders and agents, ensuring timely resolution of claims.

Education

Associate's degree or equivalent experience

Job description

Frankenmuth Insurance Company seeks a claims professional to investigate, evaluate and resolve physical damage claims under direct supervision, determining liability and coverage by reviewing applications, reports and statements.

You will obtain information from agents, insureds and claimants, conduct interviews and scene inspections, set reserves, prepare claims reports, and participate in settlement conferences when needed, while providing excellent service and ensuring compliance with legal