Auto Claims Adjuster - Remote

CSAA Insurance Group, a AAA Insurer; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

CSAA Insurance Group is seeking an Auto Claims Adjuster to manage non-injury claims in a remote setting. The role involves investigating claims, managing customer interactions, and ensuring compliance with regulations. Candidates should have a high school diploma or equivalent experience in customer service, with preferences for bilingual skills and adaptability.

Benefits

Comprehensive benefits

Performance bonuses

401(k) matching

Qualifications

• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment.
• Ability to train and perform remotely.

Responsibilities

• Investigate, evaluate, negotiate, and settle auto and property damage claims.
• Communicate with customers to explain policy and coverage.

Skills

Customer Service

Negotiation

Communication

Empathy

Time Management

Education

High School Diploma/GED

College Degree

Job description

Join to apply for the Auto Claims Adjuster - Remote role at CSAA Insurance Group, a AAA Insurer.

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees live our core beliefs and fulfill our purpose to help members prevent, prepare for, and recover from life's uncertainties. We foster an innovative and adaptable culture, hiring good people for a brighter tomorrow. We are actively hiring for an Auto Claims Adjuster. Join us and support CSAA IG in achieving our goals.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas explicar la terminología de aseguranza en inglés y español.

Your Role

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims, verifying and explaining coverages, conducting liability investigations, advising customers of liability decisions, setting expectations about the claims process, obtaining police reports and witness statements, reaching out to other adjusters, and keeping the member informed of the claim status.

We are currently hiring in the following locations:

• Arizona
• Colorado
• California
• Oklahoma
• Idaho
• Nevada
• Washington
• Oregon
• New Mexico
• Utah

Your work

• Investigate, evaluate, negotiate, and settle auto and property damage claims.
• Handle a diary system to review and resolve claims within state guidelines.
• Manage an inventory of claims.
• Open claims, acquire required information, and document claim files.
• Explain policy, coverage, and appropriate actions to customers.
• Communicate with customers, repair facilities, and ensure compliance with regulations.
• Arrange and handle repairs, rentals, towing, and total losses.
• Apply knowledge of estimating standards.
• Paid 14-week virtual training from 07/21/2025, Monday-Friday, 8:00am-5:00pm PT.

Required Experience, Education, and Skills

• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment.
• Ability to train and perform remotely, meeting work-from-home requirements.
• Adjusters license may be required by state.

Preferred qualities

• 2+ years customer service experience.
• College Degree.
• Empathy, adaptability, time management, organization.
• Property and Casualty experience preferred.
• Flexibility to work any shift between 5:30 a.m. to 7 p.m. PST, including evenings/weekends.
• Strong interpersonal and computer skills.
• Bilingual skills a plus.
• Respect for diversity, participation in company culture, willingness to travel, and extra commitment as needed.

CSAA IG Careers

We are committed to protecting our community and environment, fostering inclusion, and supporting diversity. We offer comprehensive benefits, performance bonuses, 401(k) matching, and more. You can choose your preferred working location: remote, hybrid, or in-person. Apply now and check your email for updates. For accommodations, contact [e-mail].

We celebrate diversity and are an equal opportunity employer.

Additional Info

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance