Auto Claims Adjuster - Remote

AAA - CSAA Insurance Group; Homer (LA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance provider is looking for an Auto Claims Adjuster to handle non-injury claims. Your responsibilities will include investigating and settling auto claims, communicating with customers, and ensuring compliance with state regulations. The ideal candidate should have a high school diploma and customer service experience. This is a remote position that requires flexibility. The hourly rate is around $25.36 depending on location.

Qualifications

• 2+ years of customer service experience.
• Capability to train in a remote setting.
• Adjusters license may be required.

Responsibilities

• Investigate and settle auto claims.
• Communicate with customers and repair facilities.
• Ensure compliance with state regulations.

Skills

Customer service experience

Empathy

Time Management

Organization

Bilingual

Education

High School Diploma/GED

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties.

We are actively hiring for an Auto Claims Adjuster. Join us and support CSAA IG in achieving our goals. Your Role: As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision.

We are currently hiring in the following locations, must reside in the states below:

• Arizona
• California
• Colorado
• Idaho
• Nevada
• New Mexico
• Oklahoma
• Oregon
• Utah
• Washington

Your work:

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 14-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
• Training starts on 11/03/2025.

Required Experience, Education and Skills:

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features in a fast-paced setting.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.

What would make us excited about you?

• 2+ years of customer service experience.
• College Degree
• Empathy, Adaptability, Time Management, Organization.
• Property and Casualty industry experience preferred.
• Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
• Outstanding interpersonal and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA Insurance Group is an equal opportunity employer. We are committed to supporting inclusion and diversity at CSAA IG.

The national average salary range for this position is an hourly rate of $25.36. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence.