Authorization Specialist - Hybrid

ATI Physical Therapy; City of Pewaukee (WI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

ATI Physical Therapy in Pewaukee, WI is seeking an Authorization Specialist to obtain insurance authorizations for patients by providing forms and clinical data to carriers. This role collaborates with Revenue Cycle staff and clinicians to ensure timely, accurate processing of authorizations.

The position is hybrid with in-office training at clinic locations around Pewaukee, Milwaukee, and Madison. Strong organizational, communication, and teamwork skills are essential to manage forms,

Qualifications

• High School diploma required.
• 1 year of Healthcare or Health Insurance experience preferred.
• Excellent written and verbal communication with strong customer service orientation.

Responsibilities

• Develop relationships with Nurse Case Managers/Adjusters to provide top notch customer service.
• Verify and obtain authorizations as required by insurance companies based on plan coverage for all patients.
• Enter authorized dates, visits or units into ATI’s EMR to track therapy services.
• Coordinate with insurers and clinics to ensure timely authorization throughout continued care.
• Provide feedback for authorization changes per insurance plan updates.
• Collaborate with Central Billing Office for missed authorizations while patients receive therapy.
• Efficiently manage workload to ensure timely completion of requests.
• Ensure compliance with department and company policies and training.
• Communicate effectively with team members and provide constructive feedback.

Skills

Organization

Attention to detail

Multitasking

Team collaboration

Written & verbal communication

Customer orientation

Interpersonal skills

MS Office

Education

High School diploma

Tools

Microsoft Office

Job description

Overview

The Authorization Specialist is responsible for obtaining authorizations for our patients by providing the appropriate forms and clinical data to insurance companies. This role works with Revenue Cycle staff members and Clinicians to coordinate the authorization process in a timely and accurate manner for various carriers.

This is a hybrid position that requires in-office training and team meetings at our clinic locations around Pewaukee, Milwaukee, and Madison Wisconsin.

ATI Physical Therapy Careers

Responsibilities

• Develop relationships with Nurse Case Managers/Adjusters to provide top notch customer service experience.
• Verify and obtain authorizations as required by insurance companies dependent upon the plan coverage for all patients.
• Accurately enter authorized dates, visit or units into ATI’s Electronic Medical Records (EMR) to correctly track therapy services.
• Coordinate efforts and communication between the insurance companies and the clinic regarding insurance specific forms and timelines so that the patient is authorized throughout any continued care that is needed.
• Provide feedback for authorization changes according to insurance plan changes.
• Collaborate with the Central Billing Office for missed authorizations while the patient was being seen for therapy service.
• Efficiently handle the assigned authorization workload to assure timely completion of requests.
• Ensure compliance to departmental and company policies and procedures.
• Complete all assigned training programs.
• Collaborate with team members with supportive communication, respect, and appropriate feedback.

Minimum Education

• High School diploma

Minimum Experience

• 1 year of Healthcare or Health Insurance experience.

Knowledge, Skills, And Abilities

• Strong organization skills to initiate and follow-up on authorizations.
• Attention to detail.
• Ability to multitask.
• Ability to collaborate with internal and external teams.
• Ability to provide clear direction through written and verbal communication.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).

Virtual Employee?

Hybrid

Location/Org Data : Dept Number

1022

Software Powered by ICIMS

ReqID

2026-31397

Job Locations

US-WI-Pewaukee

Job Category

Outpatient Rehab - Clinical Support Staff

Pay Class

Full Time