Authorization & Care Coordination Specialist

VNS Health; New York (NY); Vor Ort; USD 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Referral bonuses

PTO 20 days + 9 holidays

Health insurance

401k match

Wellness programs

FSAs for healthcare and dependent care

Commuter transit program

Tuition reimbursement

CEU credits

Zusammenfassung

VNS Health is seeking an Authorization/Service Specialist in New York to efficiently create and modify member authorizations and orders, research issues, and coordinate with providers and internal teams to ensure timely delivery of services. The role requires at least two years in a customer service setting, strong communication, and proficiency with Word, Excel or Access.

We offer referral bonuses, generous PTO and holidays, health insurance, a 401k match, tuition reimbursement, and

Qualifikationen

• Minimum of two years of experience in a customer service role required
• Excellent oral and written communication skills required
• Advanced personal computer skills, including Word, Excel or Access required
• Utilization Management experience preferred

Aufgaben

• Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner
• Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies
• Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails
• Coordinates with Providers and Members regarding authorization requests and/or activities
• Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues

Kenntnisse

Customer service

Communication

PC skills

Ausbildung

High School Diploma

Tools

Word

Excel

Access

Jobbeschreibung

VNS Health is seeking an Authorization/Service Specialist in New York to efficiently create and modify member authorizations and orders, research issues, and coordinate with providers and internal teams to ensure timely delivery of services. The role requires at least two years in a customer service setting, strong communication, and proficiency with Word, Excel or Access.

We offer referral bonuses, generous PTO and holidays, health insurance, a 401k match, tuition reimbursement, and