Audit & Control Specialist, Customer Success

Petual; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Petual, an AI-powered control testing platform, seeks an Audit & Control Specialist to own end-to-end customer deployments, configure controls, and fine-tune testing attributes. You will train internal audit teams, guide audit work with external auditors, and coordinate complex integrations with IT, SSO, and GRC/ticketing systems.

A consultative, process-minded practitioner will thrive in this role. You will drive playbooks, deployment checklists, and content improvements while supporting

Qualifications

• Hands-on control testing and workpaper experience.
• Background in Big 4, internal audit, IT audit, risk advisory, or public accounting.
• Familiarity with GRC platforms such as AuditBoard, Workiva, or ServiceNow.
• Experience in a customer-facing role covering implementation, consulting, professional services, or customer success on top of the audit background.
• Experience helping an organization adopt a new tool or a materially new process.
• Certification such as CPA, CIA, or CISA is useful, not required.

Responsibilities

• Own deployment for customers end to end: kickoff, configuration, control prioritization and sequencing, and a success plan with criteria the customer agrees to.
• Get a customer's Risk Control Matrix into Petual and configure controls, test attributes, and samples so the first tests run clean.
• Season controls to fine-tune attributes and provide missing business context as environments change.
• Train and coach internal audit teams on the product, run office hours during peak testing periods, build a bench of power users.
• Advise on the audit work itself, not just the software: how a control should be tested and what evidence is sufficient.
• Triage and resolve customer issues, escalating to engineering with enough detail and reproduction to be actionable.
• Coordinate setup and integrations with customer IT and SSO, and with GRC and ticketing systems such as AuditBoard, Workiva, ServiceNow, and Jira.
• Bring patterns back to product and engineering: what customers keep asking for and what would take the most work off the table.
• Help build the playbooks, deployment checklists, and help-center content this function is currently running without.

Skills

Audit & Controls

Consultative approach

Process-minded

Training & coaching

Ambiguity tolerance

Customer management

Education

Accounting/IT audit certification (CPA, CIA, CISA)

Tools

AuditBoard

Workiva

ServiceNow

Jira

Job description

Petual is the AI-powered control tester for the modern enterprise. We automate the most labor-intensive work in internal audit and governance: testing whether a company's financial, operational, and technology controls actually work.

Public companies and regulated businesses trust us with the evidence behind their audit and risk decisions. We turn it into reviewable results and auditor-ready workpapers in minutes instead of days.

The Opportunity

We are hiring Audit & Control Specialists to own how customers deploy, adopt, and get value from Petual. It is a customer success role, but we are not hiring customer success generalists. We are hiring auditors. Most of our customers are trying AI for the first time in a function where being wrong has consequences, and they have to defend AI-assisted testing to their own external auditors. Guiding them through that, credibly, as a practitioner, is the heart of the job.

What You'll Do

• Own deployment for your customers end to end: kickoff, configuration, control prioritization and sequencing, and a success plan with criteria the customer actually agrees to

• Get a customer's Risk Control Matrix into Petual and configure controls, test attributes, and samples so the first tests run clean

• Season controls to fine-tune attributes and provide any missing business context so results hold up under review, and keep them working as the customer's environment changes

• Train and coach internal audit teams on the product, run office hours during peak testing periods, and build a bench of power users inside each account

• Advise on the audit work itself, not just the software: how a control should be tested, what evidence is sufficient, and how to talk to external auditors about AI-assisted testing

• Triage and resolve customer issues, escalating to engineering with enough detail and reproduction to be actionable

• Coordinate setup and integrations with customer IT and SSO, and with GRC and ticketing systems such as AuditBoard, Workiva, ServiceNow, and Jira

• Bring patterns back to product and engineering: what customers keep asking for, where the agent struggles, and what would take the most work off the table

• Help build the playbooks, deployment checklists, and help-center content this function is currently running without

You Are

• An audit or controls practitioner first. You have tested controls yourself and can talk shop with a SOX manager without translation

• Consultative rather than reactive. You bring a point of view to a customer conversation instead of taking orders

• Process-minded. You can see how AI changes a customer's workflow and the people in it, and guide them through that change, not just through the software

• A clear teacher, comfortable running training and office hours for an audience that is at times skeptical of AI and that has a right to be careful

• Comfortable with ambiguity and thin documentation. A lot of this function is being built right now, and you will build part of it

• Able to carry many customers and shifting priorities over short periods without dropping things

What We're Looking For

• A background in Big 4, internal audit, IT audit, risk advisory, or public accounting

• Hands-on control testing and workpaper experience

• Familiarity with GRC platforms such as AuditBoard, Workiva, or ServiceNow

• Experience in a customer-facing role covering implementation, consulting, professional services, or customer success on top of the audit background

• Experience helping an organization adopt a new tool or a materially new process

• CPA, CIA, CISA, or a similar certification. Useful, not required