Audiology Assistant
University of California - San Francisco
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Job summary
The University of California - San Francisco is seeking an Audiology Assistant to join the Ambulatory Audiology team. Under supervision, you will assist with hearing aid troubleshooting, pediatric testing support, and equipment maintenance, while handling charting and referral management as part of the patient care team.
You will receive full training and be registered with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board as an audiologic aide.
Qualifications
- Must register with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board as an audiologic aide.
- Ability to perform hearing aid troubleshooting and basic testing assistance for adults and children.
- Strong clerical skills, including charting, referrals, and supply management.
- Excellent communication and teamwork within a patient care environment.
Responsibilities
- Assist patients and staff with hearing aid troubleshooting.
- Serve as primary adult and pediatric test assistant by assisting with conditioning and observation during testing.
- Triages hearing aid issues and maintains laboratory supplies and fitting rooms.
- Instruct patients on insertion/removal and care of hearing aids; prepare related paperwork.
- Prepare programming equipment and materials for audiologist; assist with purchases and repairs paperwork.
- Maintain hearing aid stock, loaner bank, work queues and benefit checks.
Skills
Education
Tools
Job description
Under the general direction of the Director of Audiology and under direct supervision of the Ambulatory Practice Manager of Audiology, and guided by the policies and procedures of Ambulatory Services, the Audiology Assistant will participate as an integral member of the patient care team. The Audiology Assistant performs tasks that are prescribed, directed, and supervised by an audiologist including, but not limited to, hearing aid trouble shooting and repair, assisting the audiologist in pediatric testing, and equipment maintenance. The Audiology Assistant will perform other clerical duties, such as chart record keeping, referral management, provider support request, and other administrative support functions as delegated by the Practice Leadership. The Audiology Assistant will receive full training in all the above aspects and will be registered with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board as an audiologic aide.
This applies to both adult and pediatric audiology assistant functions in the clinical settings at all UCSF Health sites (Mt. Zion, Mission Bay, Parnassus, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).
Supervises no staff.
% of time
(Yes/No)
60%
Yes
- Assist patients and staff with hearing aid troubleshooting
- The position serves as the primary adult and pediatric test assistant by assisting with the conditioning and observation of the adult/ child while testing is been conducted
- Triage hearing aid aids and related product problems
- Maintain hearing aid laboratory supplies and fitting rooms
- Instruct patients and prepare the necessary paperwork regarding purchase agreements, warranties, refunds and other payment issues
- Instruct patients regarding insertion and removal of hearing aids
- Instruct patients regarding maintenance and care of hearing aids
- Prepare programming equipment and materials for audiologist
- Assist audiologist with paperwork for hearing aid purchases and repairs
- Maintain hearing aid stock and supply inventory
- Maintain hearing aid loaner bank
- Maintain hearing aid Workqueue
- Maintain hearing aid Benefit Checks
20%
YES
- Understands the responsibilities and duties of the clerical staff and is prepared to assume duties when asked by the Director of Audiology or the Practice Manager
- Triages telephone calls for appointments, advice, and pages providers when necessary
- Process referrals for the clinic; seeks advice from clinic leaders as appropriate
- Understands and is able to communicate the functions of multiple types of providers in the practice to patients and other staff
- Demonstrates courtesy, common sense and follow-through in all telephone communications, maintaining the telephone standards as established by the Medical Center Staff
- Responds effectively to requests that occur simultaneously
- Provides feedback to the Director of Audiology, Supervising Audiology and Ambulatory Practice Manager on specific assignments or patient problems
- Assumes responsibility for increasing his/her knowledge and be informed of current trends and developments within own area, the Ambulatory Care Center, and University
- Participates in staff meetings
- Participates in evaluating own effectiveness by obtaining feedback from health care team
- Complies with work-related policies, including annual PPD, use of benefit time
- Complies with all ACC and Medical Center policies and procedures for infection control, safety, administrative and clinical practice and with activities mandated by JCAHO/Title 22
- Performs other administrative tasks as assigned
- Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers
20%
YES
- All duties of HA III
- Proficient with using the language assistance line.
- Supply management PMM - audit and distribute supplies
- Perform monthly JRC Audits
- Ordering general supplies requested by technologist if not available in Pyxis area- providing appropriate cost center when ordering.
- Medication and Hazardous Material, handling, transport, and distribution
- Utilizing APEX to track patient status and assist in efficient patient flow.
Any other duty as assigned
100%
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
- Performs other duties as assigned.
- Assist in other departments when necessary.
- Practicing and maintaining State and other regulatory body (e.g. JCAHO) policies
- Demonstrates accountability and responsibility for department expectations and standards.
- High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with science or counseling background
- Knowledge and abilities essential to the successful performance of the duties assigned to the position
- Ability to work with computers; some experience using spreadsheets such as Microsoft Excel, Access and word processing programs such as Microsoft Word
- Excellent oral and written communication and interpersonal skills
- Ability to be pleasant with a clear speaking voice that is understandable and audible to general hearing impaired public
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Must be become registered with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring.
- American Heart Association BLS - CPR Certified
- Bilingual or multilingual capability (Spanish, Russian, Cantonese, Mandarin or Vietnamese)
- Prior experience in a medical office environment
- Registration with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring
- American Heart Association BLS - CPR Certified
Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories.
- Infant
- Child
- Adolescent
- Adult
- Geriatric
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit:
- High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with science or counseling background
- Knowledge and abilities essential to the successful performance of the duties assigned to the position
- Ability to work with computers; some experience using spreadsheets such as Microsoft Excel, Access and word processing programs such as Microsoft Word
- Excellent oral and written communication and interpersonal skills
- Ability to be pleasant with a clear speaking voice that is understandable and audible to general hearing impaired public
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Must be become registered with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring.
- American Heart Association BLS - CPR Certified
- Bilingual or multilingual capability (Spanish, Russian, Cantonese, Mandarin or Vietnamese)
- Prior experience in a medical office environment
- Registration with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring
- American Heart Association BLS - CPR Certified
Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories.
- Infant
- Child
- Adolescent
- Adult
- Geriatric
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