AUDIO VISUAL TECHNICIAN (ON CALL)

Eurest USA; Bothell (WA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Internal Employee Referral Bonus

Job summary

Eurest in Bothell, WA is seeking an on-call Audio Visual Technician to support events and meetings at Firstwave. You will interface AV and presentation technology, ensuring all client requirements are met and providing timely responses to inquiries for space or service needs.

You will manage equipment, assist with room setups, provide technical assistance, educate clients on AV operation, and escalate issues with the AV team.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary.
• Provides technical assistance for meetings and events requiring tech services.
• Follows SOPs for audio-visual support as provided by the AV Manager and Director of Technology and Operations.
• Assists with conference room set-ups and breakdowns and keeps AV storerooms organized.

Skills

AV experience

Customer service

Communication

Job description

• We are hiring immediately for on call AUDIO VISUAL TECHNICIAN position.
• Location: Firstwave - 2500 223rd Street SE, Bothell, WA 98021 Note: online applications accepted only.
• Schedule: On call schedule. Monday - Friday, hours may vary. More details upon interview.
• Requirement: Event Support and AV experience preferred.
• Internal Employee Referral Bonus Available
• Pay Range: $25.00 per hour to $40.00 per hour

Eurest

Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, "connect with people, inspire through food, create solutions, and live our promise," is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.

Job Summary

Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
• Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
• Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
• Educates the staff and customers on the basics of all AV equipment in the facility.
• Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicates with co-workers and service partners to ensure updated information is shared.
• Assists with conference room set-ups, break downs and any other areas where assistance is needed.
• Keeps the A/V storerooms organized and well managed.
• Performs other duties as assigned.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Associates At Eurest Are Offered Many Fantastic Benefits

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About Compass Group

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest maintains a drug-free workplace.

Req ID: 1579509