Audio Visual Technician

CompuCom; Princeton (NJ); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA

Job summary

CompuCom is seeking a Lead Audio Visual Technician to work on-site in Princeton, NJ, managing conference room technology, executive events, and hybrid meetings. You will coordinate with Facilities, Network Support, and vendors to ensure smooth, reliable service delivery and continuous improvement.

The role requires hands-on expertise with Teams, Zoom, Crestron and Poly equipment, plus strong mentoring, documentation, and training capabilities to uplift the AV team and standardize processes

Qualifications

• Minimum 5+ years of experience supporting enterprise audio/visual technologies.
• Experience providing white-glove support to executive leadership.
• Experience supporting large corporate meetings, presentations, live events, and hybrid events.
• Demonstrated experience coordinating work across multiple technical and operational support teams.
• Experience providing technical leadership without relying on direct reporting authority.

Responsibilities

• Serve as the on-site senior AV technician and primary technical escalation point for complex conference room, hybrid event, and executive support issues.
• Coordinate daily AV activities among AV technicians, Desktop Support technicians, Facilities personnel, Network Support teams, meeting organizers, and third‑party vendors.
• Lead cross-functional troubleshooting and root‑cause analysis for recurring AV incidents, and drive corrective actions to completion.
• Assist management with workload priorities and resource coordination for executive meetings, town halls, large events, technology refreshes, and other high‑visibility activities.
• Establish, document, and reinforce AV operating standards, support procedures, and technical best practices.

Skills

Senior AV coordination

Executive support

Cross-functional coordination

Mentoring

Troubleshooting

Documentation

Training delivery

Vendor coordination

Independent prioritization

Communication

Tools

Microsoft Teams

Teams Rooms

Zoom

Crestron systems

Poly TC8

Poly X50

Poly X70

Poly Lens

IP networking

Job description

Our client is currently seeking a qualified Lead Audio Visual Technician to join their team onsite in Princeton, NJ.

This technician serves as the senior AV resource responsible for conference room technology, executive event support, hybrid corporate meetings, and related collaboration environments. The role combines advanced hands‑on technical support with coordination, mentoring, training, documentation, and continuous improvement responsibilities. The Lead works across AV, Desktop Support, Facilities, Network Support, meeting organizers, and third‑party vendors to promote consistent execution and reliable service delivery.

Lead Technician

• Serve as the on‑site senior AV technician and primary technical escalation point for complex conference room, hybrid event, and executive support issues

• Coordinate daily AV activities among AV technicians, Desktop Support technicians, Facilities personnel, Network Support teams, meeting organizers, and third‑party vendors

• Lead cross‑functional troubleshooting and root‑cause analysis for recurring AV incidents, and drive corrective actions to completion

• Assist management with workload priorities and resource coordination for executive meetings, town halls, large events, technology refreshes, and other high‑visibility activities

• Establish, document, and reinforce AV operating standards, support procedures, and technical best practices

• Mentor and coach AV and Desktop Support personnel, promote cross‑training, and provide structured knowledge transfer

• Develop, maintain, and deliver recurring in‑service training that improves technician readiness, service consistency, and supplemental AV coverage

• Identify technical or procedural knowledge gaps and implement targeted training and documentation improvements

• Serve as an AV subject matter expert and provide recommendations for room upgrades, technology refreshes, operational improvements, and support readiness

AV Operations and Event Support

• Provide advanced audio/visual support for ETS conference rooms, training facilities, executive meetings, and corporate events

• Plan, coordinate, and support onsite, remote, and hybrid meetings, including corporate events with 200 or more attendees using professional‑quality audio and video equipment

• Configure, monitor, troubleshoot, and maintain enterprise AV systems, conference room technologies, and collaboration platforms

• Support live events in which presenters and audience members may be split between the presentation location and remote connections

• Provide real‑time troubleshooting during executive meetings, town halls, board meetings, and other critical business events

• Work with meeting organizers and Facilities teams on room configuration, event setup, testing, execution, and post‑event restoration

Training and Knowledge Management

• Develop and deliver instructor‑led, hands‑on, and refresher in‑service training for AV and Desktop Support technicians as needed or requested

• Create and maintain standard operating procedures, quick‑reference guides, knowledge articles, conference room instructions, and training materials

• Conduct onboarding, mentoring, coaching, and knowledge‑transfer sessions for new and existing support personnel

• Deliver end‑user instruction on conference room technology and collaboration platforms when requested

• Assess recurring incident trends for root causes and potential elimination or standard workarounds

Technology, Asset, and Vendor Support

• Support Microsoft Teams, Microsoft Teams Rooms, Zoom, Poly room systems, Crestron environments, cameras, microphones, analog mixers, displays, and related presentation technologies

• Deploy, administer, and troubleshoot Poly TC8, X50, and X70 solutions, including Poly device access and Poly Lens management tools

• Connect and support Windows laptops, Mac devices, tablets, and mobile technologies within conference room environments

• Apply IP networking knowledge when diagnosing AV endpoint, connectivity, and collaboration‑system issues

• Monitor and maintain AV equipment, inventories, operational health, and lifecycle activities across supported conference rooms and locations

• Coordinate third‑party vendor activities for Network Support, Crestron maintenance, equipment repair, room upgrades, and other specialized services

• Assist with ordering AV equipment, team supplies, and department materials

Skills and Qualifications :

• Minimum 5+ years of experience supporting enterprise audio/visual technologies

• Experience providing white‑glove support to executive leadership

• Experience supporting large corporate meetings, presentations, live events, and hybrid events

• Demonstrated experience coordinating work across multiple technical and operational support teams

• Experience providing technical leadership without relying on direct reporting authority

• Advanced knowledge of sound, video, lighting, conferencing, and integrated room technologies

• Experience with Microsoft Teams, Microsoft Teams Rooms, Zoom, and related collaboration platforms

• Experience with Poly TC8, X50, X70, Poly device troubleshooting, and Poly Lens

• Knowledge of Crestron AV systems and integrated room‑control environments

• Experience supporting microphones, analog mixers, cameras, displays, presentation technologies, computers, and IP networking systems

• Advanced analytical and troubleshooting abilities, with the ability to independently prioritize competing projects and incidents

• Proven ability to lead by influence and coordinate work across technical and non‑technical teams

• Demonstrated ability to mentor, coach, and train technical personnel

• Strong presentation and instructional skills, including the ability to prepare and deliver effective in‑service training

• Experience developing technical documentation, SOPs, quick‑reference materials, and structured learning content

• Excellent written, verbal, interpersonal, organizational, and stakeholder‑management skills

• Ability to explain technical concepts clearly to technical personnel, meeting organizers, executives, and end users

• Strong attention to detail and commitment to consistent service execution

• Ability to work independently with minimal supervision while coordinating effectively with the broader support organization

Wage Range :

The rate for this position is between $27.75 - $37.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity :

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On‑Camera Video Interview Notice:

Candidates selected to interview must participate in live, on‑camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on‑camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.