AUDIO-VISUAL TECHNICIAN

University Of Michigan; Ann Arbor (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

University of Michigan's LSA Technology Services seeks an Audio Visual Technician to collaborate with instructors and staff to operate instructional technology and AV equipment, respond to calls or tickets, and provide media support for classes, events, and conferences.

This role involves 100% on-site work on the UM Ann Arbor Central Campus with some evening and weekend hours; you will be part of a team delivering reliable service and cutting-edge classroom technology.

Qualifications

• Two years of live event support experience.
• Two years' experience operating complex AV and computer-based technologies.
• Two years' experience with video and data projector systems and media control systems.

Responsibilities

• Provide service-oriented, high-quality customer service to faculty, staff, and students.
• Operate and resolve issues with instructional technology and AV equipment.
• Respond to calls or tickets for AV technical support.
• Assist with media for classes, events, and conferences, including videography and video streaming.
• Maintain equipment and inventory; use ticketing system to track problems.

Skills

AV equipment operations

Event support

Video projection systems

Tools

Video conferencing systems

Media control systems

Ticketing system

Job description

The LSA Technology Services team partners with students, faculty, staff, and other members of the LSA community to use technology and integrated solutions. We provide a broad range of services and skills to advocate for members of the LSA community and help them achieve their strategic goals. As a team, we have agreed on 7 core values:

• Learn what is important to others
• Seek to understand and be understood
• We do what we say we are going to do
• We've got your back
• Stronger together
• Find joy, daily

Job Summary

As an Audio Visual Technician with LSA Technology Services, you will collaborate with instructors and others to operate and resolve issues with a variety of instructional technology and audio-visual equipment. You will process and respond to calls or tickets for audio-visual technical support. You will provide media support for classes, special events, and conferences, which will include videography, video conferencing, video streaming, lecture capture, and projection. You will participate in on-the-job training to gain skills and expertise.

This position includes some evening and weekend work. Schedules may be adjusted to accommodate this work.

This position is 100% onsite in Ann Arbor, located on the UM Ann Arbor Central Campus.

Responsibilities*

• 15% Technical pre/post preparation for courses and events
• 50% Provide service-oriented, high-quality customer service to faculty, staff, and students; assist with audio/visual and computer technology and media in LSA classrooms and elsewhere. Respond to faculty, staff, and student needs, and collaborate with other Technology Services staff to identify appropriate AV technology solutions for teaching and learning; act as back-up for colleagues.
• 15% Troubleshoot technical issues; use a ticketing system to track operational problems with equipment and facilities; clean and maintain equipment
• 5% Train faculty, staff, and students in the use of LSA classroom facilities, equipment, and new instructional technologies.
• 5% Answer calls, chats, and walk-in questions for audio-visual technical support.
• 5% Use a web-based reservation system to maintain equipment inventory and data collection; work on teams to conduct equipment inventory and classroom maintenance audits; assist colleagues in the evaluation, documentation, and implementation of new technologies
• 5% Partner with colleagues on projects and technologies in team meetings and via electronic communication and social networking software

Required Qualifications*

• At least two years of live event support experience
• At least two years of experience with and knowledge of operating complex audio-visual and computer-based technologies
• At least two years of experience in operating video and data projector systems and media control systems

Physical Requirements:

• Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weights up to 50lbs (frequency of working with the maximum weight may be up to several times a month)
• Travel between buildings during inclement weather
• Move cart-based equipment between buildings
• Work in enclosed spaces in the vicinity of numerous electronic components
• Navigate in enclosed spaces in the vicinity of numerous electronic components
• Navigate to and from workspaces accessible only by stairs
• Sharply focus projected images close up or from distances up to 200 feet
• Rapid and accurate response to spoken directions from instructors, students, and others

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process may begin as early as the eighth day after posting.This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.