Audio Visual Support Specialist with Television Grid

CACI International; McLean (VA); On-site; USD 85,000 - 178,000; Full time

Job summary

CACI International is seeking an Audio Visual Support Specialist with Television Grid to join our Information Technology team in McLean, VA. You will provide technical support for THOR and related broadcast infrastructure, ensuring high availability for mission-critical video operations.

You will install, troubleshoot, and maintain TV distribution systems, coordinate with local and international video engineers, and deliver customer training on new installations, while adhering to SOPs and best

Qualifications

• Bachelor’s degree in a related field and 7+ years of relevant experience.
• Experience in operation, maintenance, troubleshooting and technical support of the television grid and associated broadcast infrastructure.
• Working knowledge of satellite communications and satellite antenna alignment, and tuning.
• Experience with the THOR television distribution system or comparable satellite television distribution systems.
• Experience with satellite receivers, modulators/demodulators, encoders/decoders, multiplexers, and RF distribution equipment.
• Experience supporting systems requiring high availability and rapid service restoration.
• Understanding of RF signal distribution, video/audio systems, head-end architectures, and network-based signal transport.
• Desirable: VTC scheduling and first-tier technical assistance; test calls; second-tier call out; training on installations.

Responsibilities

• Provide technical support for the THOR system, head-end and back-end systems, satellite reception and distribution equipment.
• Operate and maintain complex television, satellite communications, RF, broadcast, telecommunications, or similar mission-critical systems.
• Troubleshoot problems across RF, satellite, video, audio, networking, and control systems.
• Work independently in a high-tempo, mission-critical operational environment.
• Support the customer’s video engineers and support team locally and abroad.
• Manage the video infrastructure hosting resources for multiple Video Operations Centers.
• Consult with customers on requirements and route to the right stakeholder.
• Provide tier II trouble shooting and REMEDY ticketing support.
• Install and troubleshoot LAN-based and ISDN-based video equipment.
• Create standard operating procedures for video operation centers.
• Provide customer training on new installations.
• Facilitate technical explorations meetings pertaining to problem resolution and propose implementation of new products.
• Facilitate efforts for drills and real time restoration to mission essential functions.
• Consult on enterprise interoperability.

Skills

TV grid operations

Satellite communications

RF distribution

Video systems

Troubleshooting

VTC scheduling

Remedy helpdesk

LAN/ISDN video

Customer training

Education

Bachelor’s degree in a related field

Tools

THOR distribution system

Satellite receivers

Extron switches

DVI/VGA splitters

Fiber transmitters/receivers

KVM switches

Remedy Action Request System

Job description

Job Title: Audio Visual Support Specialist with Television Grid Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None

Responsibilities

• Provide technical support for the THOR system, head-end and back-end systems, satellite reception and distribution equipment, and related television transmission infrastructure
• Operate and maintain complex television, satellite communications, RF, broadcast, telecommunications, or similar mission-critical systems
• Troubleshoot problems across multiple system interfaces, including RF, satellite, video, audio, networking, and control systems
• Work independently and effectively in high-tempo, mission-critical operational environment
• Consult and provide support to the customer’s local and abroad video engineers and support team in its entirety
• Oversee and manage the video infrastructure that hosts resources for multiple Video Operations Centers
• Consult with customers on requirements and direct to the appropriate stakeholder for optimum results
• Provide support for tier II trouble shooting, including trouble ticket management, using REMEDY Action Request System
• Install and trouble shoot LAN based and ISDN based video equipment
• Create standard operation procedures (S.O.P’s) for video operation center
• Provide customer training on new installations
• Facilitate technical explorations meetings pertaining to problem resolution and propose implementation of new products
• Facilitate efforts for drills and real time restoration to mission essential functions
• Consult on enterprise interoperability.

Qualifications Required

Bachelor’s degree in a related field, from an accredited institution and a minimum of 7 years of relevant experience. In lieu of a bachelor’s degree add 2 additional years of experience if AA/AS, or 4 additional years of experience with HS diploma Experience in operation, maintenance, troubleshooting and technical support of the television grid and associated broadcast infrastructure Working knowledge of satellite communications and satellite antenna alignment, and tuning Experience with the THOR television distribution system or comparable satellite television distribution systems Experience with satellite receivers, modulators/demodulators, encoders/decoders, multiplexers, and RF distribution equipment Experience supporting systems requiring high availability and rapid service restoration Understanding of RF signal distribution, video/audio systems, head-end architectures, and network-based signal transport. Desired: Strong analytical, troubleshooting, and problem-solving skills History of providing Video Teleconference (VTC) scheduling as well as first tier technical assistance Maintained VTC schedules to include conference room reservations and training on the VTC equipment First tier trouble shooting Facilitator of test calls Facilitator of second tier call out, including trouble ticket input Installation and operation of video teleconference equipment Providing experience for trouble shooting VTC equipment to include LAN-based and ISDN based video equipment, Extron switches, DVI and VGA splitters, fiber transmitters, fiber receivers, KVM switches, and workstations Provided customer training on new installations and assisted project management.

What You Can Expect

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as;

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits

The proposed salary range for this position is: $84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.