Audio/Video Technician (Departmental Technician 7-E9)

State-of-Michigan; Lansing (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

State of Michigan, through the Michigan Public Service Commission (MPSC), seeks an administrative/IT support technician to manage audio/video recordings, hardware/software inventory, and IT services for 200+ staff. You will assist with website and SharePoint tasks, streaming setup, and procurement while ensuring smooth operations across in-person and remote work environments.

The role involves coordinating IT purchases, supporting desktop and mobile devices, and providing technical assistance

Qualifications

• One year of experience performing administrative support activities equivalent to the 7-level in state service.
• One year of experience performing administrative support activities equivalent to the 8-level in state service.
• One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
• One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
• Two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
• Possession of a Bachelor’s degree may be substituted for the experience requirement.
• Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Responsibilities

• Provide audio and video recording support for Michigan Public Service Commission (MPSC) meetings, streams, and podcasts.
• Handle hardware and software inventory, procurement, and system administration for MPSC staff.
• Assist over 200 staff with software and hardware needs both in-person and remotely; troubleshoot via email and Teams.
• Support websites and SharePoint content, operations, graphics, and applications development.
• Monitor IT purchases, administer MPSC-related websites and SharePoint sites, and aid in desktop/mobile setup as part of the IT team.

Education

High school diploma or equivalent

Job description

Online application must contain all detailed education and experience. It will be used as the primary source for the initial review of your application.

The position is responsible for the Michigan Public Service Commission (MPSC)’s audio and video recordings, which includes Commission Meeting recordings, live streams, other specialized workgroup recordings and supports the MPSC podcast. This position provides support for the MPSC with hardware and software inventory, procurement, audio-visual system administration as well as phone, website and SharePoint technical assistance. Varied tasks include helping 200+ staff with software and hardware needs (in-person and remotely); troubleshooting and answering questions submitted via email/Microsoft Teams; monitoring hardware and software inventory; helping on websites including content, operations, graphics, applications development; and audio/visual setup and directing livestreaming meetings via Teams/YouTube. In addition, this position tracks and reports information technology purchases, administers MPSC related websites and SharePoint sites and assists with overall information technology support with the MPSC IT team including new desktop and mobile device setup by acting as the MPSC wireless device coordinator.

For the full position description click here

LARA is proud to be Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

For more information about our department, visit us at www.michigan.gov/lara, LinkedIn, Facebook, and YouTube.

Our culture is driven by excellent customer service, continuous improvement, metrics, employee development and diversity and inclusion.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant suspected of using AI software for any portion of the selection process may be screened out.

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Michigan Public Service Commission is proud to be an equal employment workplace that values inclusion & diversity. In an effort to minimize implicit bias, the Michigan Public Service Commission is removing/protecting applicant personal identifying information. For best results include detailed education and experience in the online application for review. Do not put “see resume” instead of listing duties under your work experience.

If applicable, please attach a copy of your official college transcripts and/or foreign degree evaluation with your application. Click here for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on the National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.

View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf