Audio/Video Security Technician - Greenville, SC

Phoenixsystems; Greenville (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Phoenix Systems is seeking an experienced Audio/Video installation technician for their expanding team. The technician will be crucial in installing and servicing residential smart home automation systems and providing excellent customer service. This role requires knowledge of security systems and troubleshooting skills, and comes with various benefits including paid time off and health insurance options.

Benefits

Paid Time Off Program

401(k) w/company match

Health, Dental and Vision Insurance

Employee Assistance Program

Take home vehicle

Gas/Vehicle Maintenance paid by company

Qualifications

• Minimum of 2 years experience with Security/AV installations.
• In-depth knowledge of security systems operation.
• Ability to work independently and under pressure.

Responsibilities

• Perform installation and activation of security systems and AV components.
• Troubleshoot and repair security system malfunctions.
• Communicate with customers to review work orders and provide training.

Skills

Customer Service

Troubleshooting

Installation

Education

Technical or Vocational schooling

Tools

Basic tools for installations

Job description

Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team in Georgia. This position will report to the Alpharetta, GA office and will support business between Greenville, SC and Atlanta, GA including the surrounding areas.

Candidates will need to reside in or around the Greenville, SC area.

Candidates should be self-motivated, personable and of good character. You should be passionate about the design and installation of residential smart home automation systems, home theater rooms, security, networking, shades, and all about providing world class service to our high-end clients.

Requirements

Essential Duties and Responsibilities:

• Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, and remote controls.
• Perform Rough-in and Trim work on houses still in construction phase.
• Identify and repair security system malfunctions and false alarms
• Troubleshoot and repair existing wiring installed for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
• Learn and understand security systems Phoenix Systems installs and services (2Gig, DSC, QOLSYS, Etc.)
• Handle installation of networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
• Learn and understands monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
• Communicate with customers to review work orders,
• Provide instruction/training to customers/end user on the system functions and operations
• Accurately assess system design and functionality when adding additional components
• Handle after hours emergency service calls (as assigned on a rotation basis)
• Communicate pricing for monitoring rate tiers to customers
• Install, setup and train homeowners on AV component packages.
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Minimum of 2 years of experience with Security/AV Installations required
• Have in depth knowledge of security systems operation, functions, and wiring requirements
• Understands cable types and technologies and can distinguish which types to use in installation scenarios
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work in a clean and unobtrusive manner
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must have or be willing to obtain basic tools to perform job responsibilities.
• Must be able to clear a background check and drug screening
• Clear MVR required
• Technical or Vocational related schooling is preferred

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.
• Frequent use of step ladders and extension ladders
• Frequent amount of lifting up to 50 pounds
• Occasional lifting of up to 100 pounds
• Frequent day trips and some overnight trips required

Work Environment:

• Active construction sites
• Exposure to marked changes in temperature and humidity, and exposure to dust.
• Moderate noise

Benefits:

• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Take home vehicle
• Gas/Vehicle Maintenance paid by company
• Monday - Friday daytime work schedule
• Positive work culture with opportunities for advancement and growth