Audio Triage Engineer

Apple; Cupertino (CA); On-site; USD 121,000 - 215,000; Full time

Job summary

An innovative firm is seeking a passionate Audio Triage Engineer to join their dynamic Core Audio team. This role offers the opportunity to work on cutting-edge audio technologies that power various Apple products. As a Triage Engineer, you'll collaborate across teams to analyze and resolve bugs, ensuring seamless user experiences. Your strong problem-solving skills and attention to detail will be crucial in developing tools for efficient troubleshooting. This is a chance to contribute to the future of audio technology in a collaborative and inclusive environment, where your work will impact millions of users worldwide.

Benefits

Stock options

Medical coverage

Dental coverage

Retirement plans

Educational reimbursement

Discounts

Relocation assistance

Qualifications

• Strong problem-solving and debugging skills are essential.
• Solid understanding of audio technologies and real-time audio systems.

Responsibilities

• Screen and analyze incoming bugs for efficient troubleshooting.
• Create tools and scripts to improve bug triage efficiency.

Skills

Problem-solving skills

Debugging skills

Understanding of audio technologies

Communication skills

Education

BSc in Computer Science

MSc in Electrical Engineering

Tools

Javascript

C

C++

Objective-C

Job description

Audio Triage Engineer

Location: Cupertino, California, United States

Department: Software and Services

Summary

Posted: Dec 18, 2024

Role Number: 200583474

At Apple, new insights quickly turn into innovative products, services, and customer experiences. We are seeking passionate and dedicated individuals to join our Audio and Media Technologies team, which supports audio, video, and graphics across all Apple products, including iPhone, iPod, iPad, Apple TV, Apple Watch, iTunes, and macOS, as well as professional applications like Final Cut, Logic, and iWork.

Our team is at the forefront of audio technology, supporting products like AirPods, HomePod, Mac, iPhone, iPad, Apple Watch, and Apple TV. The Core Audio team develops the foundational audio features for functionalities such as Siri, FaceTime, media capture, playback, and APIs for third-party developers.

Role Description

As a Triage Engineer in Core Audio, you will collaborate across multiple teams to understand, reproduce, and analyze bugs, determine actions, assign tasks, and develop tools for efficient troubleshooting. This role involves dynamic challenges, requiring strong debugging skills, curiosity, attention to detail, and excellent communication skills.

Responsibilities

• Screen incoming bugs: understand, reproduce, characterize, and isolate issues.
• Prioritize trending issues and develop actionable steps for escalation.
• Create tools and scripts to improve bug triage efficiency.

Minimum Qualifications

• Strong problem-solving and debugging skills.
• Solid understanding of audio technologies and real-time audio systems.
• Knowledge of core OS concepts such as multi-threading, memory, and power management.
• Excellent written and interpersonal communication skills.

Preferred Qualifications

• BSc or MSc in CS, EE, or related fields, or equivalent experience with digital audio technologies.
• Experience with Javascript or scripting tools; knowledge of C, C++, and Objective-C is a plus.

Compensation and Benefits

Base pay ranges from $121,900 to $214,500, depending on skills and experience. Additional benefits include stock options, medical and dental coverage, retirement plans, discounts, educational reimbursement, bonuses, and relocation assistance. Learn more at Apple Benefits.

Equal Opportunity Employment

Apple is committed to diversity and inclusion. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Learn more about your EEO rights here.

We do not discriminate based on inquiries or discussions about compensation. We participate in E-Verify where required and provide reasonable accommodations for disabilities. Apple is a drug-free workplace and considers applicants with criminal histories in accordance with applicable laws. For San Francisco applicants, review the local Fair Chance Ordinance. In Massachusetts, lie detector tests are prohibited as a condition of employment.