Audio Sales Advisor

Arendal Sound; United States; Remote; USD 65,000 - 110,000; Full time

Job summary

Arendal Sound is seeking a high-impact sales professional who can earn trust with premium audio buyers and guide them from interest to confident ownership across Europe and North America. You will work by phone, chat, email and video, shaping system recommendations and closing each sale with integrity.

You will own the customer journey, collaborate with Marketing and Product, and leverage modern tools to shorten the path from inquiry to a satisfied, long-term installation.

Qualifications

• Proven sales track record in high-value purchases (premium audio, hi‑fi, home cinema).
• Deep knowledge of home audio: speakers, subwoofers, amplification, and room effects.
• Ability to explain technical details clearly without jargon.

Responsibilities

• Guide customers from first question to confident ownership by phone, chat, email and video.
• Design the customer system, build confidence, and close the sale; own the opportunity until outcome.
• Write clear system recommendations and share insights with Marketing and Product to smooth the next journey for the customer.
• Sell across Europe and North America; pass learnings to teammates to improve overall process.

Skills

Sales track record

Home audio knowledge

Clear communication

English proficiency

Remote work experience

Phone/video selling

AI tools fluency

Tools

AI tools

Job description

This is a sales role.Built on trust, not pressure.

The World We’re Building

Somewhere tonight, someone is researching speakers.
They have read the reviews, watched the videos and compared the specs. They are close, but not sure.

They don’t need more information.
They need someone they can trust to help them decide.

That’s where you come in.

Our vision is simple: become the most trusted name in premium audio.

We earn that trust two ways: with products that deliver more than customers expect, and with people who care enough to get it right for every customer.

The Team and the Mission

You will join our Customer Success team, report to our Customer Success Lead, and work closely with Marketing, Product and our Digital team.

Our Operations team handles returns, claims and logistics. So your focus is clear: make sure the customer’s needs and goals for their new system are addressed, so they can make a confident and informed purchase.

Your mission: turn interest into confident ownership of an Arendal system.

Engineering builds the product. Marketing and the website bring the customer to the conversation.
You are the person who completes the journey.

How We Sell

We sell the way we would want to be sold to:

• Understand first. The room, the listening, the goals. Then recommend.
• Recommend what’s right, for the room and for the future, and explain why.
• Surface the hesitation the customer hasn’t said out loud.
• Pick up the phone. Our best sales happen in real conversations, in Europe and the US alike.
• Ask for the order when the solution is clear. Directly, and with confidence.
• Follow up. Never leave the next step undefined.

Every customer gets a 60-day audition period. A system that doesn’t fit comes back.
So the only sale worth making is the right one. Sometimes that means recommending less. We are fine with that. Our customers notice.

Asking for the order is not pressure.
It is taking responsibility for the customer’s outcome.

Culture and Work Ethos

We operate with Freedom and Responsibility: you own your work completely, with no hand-holding.

We have zero tolerance for mediocrity. One B-player drags the whole team down, and we protect our culture hard.

High expectations aren’t a threat here. They’re the standard we all hold each other to, because A-players only want to work with A-players.

The Role

You guide customers from their first question to confident ownership, by phone, chat, email and video.

You work out what the customer needs, design their system, build their confidence and close. You own every opportunity until there is a real outcome.

Your customers range from first-time buyers to experienced enthusiasts moving up to our flagship systems, in Europe and North America. You write clear system recommendations, pick up the phone when a conversation deserves it, and pass what you hear to Marketing and Product so the next customer’s journey gets easier.

You are the reason a great conversation becomes a great system in a real home.

What You Bring

• A proven sales track record in considered, high-value purchases: sales where trust closed the deal, not price. Premium audio, hi-fi, home cinema or another premium consumer category.
• Real knowledge of home audio: speakers, subwoofers, amplification, and how the room changes everything. Enough to design a system and explain it simply.
• The ability to make technical things clear, without jargon and without dumbing them down.
• Strong written and spoken English. Other languages are a plus.
• Confidence on the phone and on video. You would rather call than wait.
• Experience working remotely, owning your own pipeline, time and follow-ups.
• Fluency with modern tools, including AI, to work faster and smarter.

What We Bring

• Thorough onboarding into our products, our sales approach and our way of working.
• A clear playbook. Not a script, but a shared way of selling.
• Direct access to the people who design our products.
• Products you can stand behind, without exaggeration.
• The freedom to decide, and the trust to own the outcome.
• A team of A-players who will raise your game and expect you to raise theirs.
• Pay above the market average. We hire fewer, better people, and we pay them accordingly.
• Recognition that follows real contribution: your results, and how you achieve them.
• Room to grow through impact as the team grows.

Who This Role Is For

This role is for you if:

• You feel it when a customer says “Yes, let’s do it,” and you know you earned it by getting it right.
• Customers have thanked you after buying.
• You would rather lose a sale than make the wrong one, and you rarely do either.
• You love sound and you love helping people decide, equally.
• You follow up because you care, not because a reminder told you to.
• You want to win, as a person and as a team.
• You want your work to be visible and to matter.

Here, it does. Every system you help a customer own puts Arendal in a home, and makes it a brand that family trusts and tells others about.

Join a small team of A-players doing the work of a much larger one.
Help build the most trusted name in premium audio, one confident customer at a time.
And win the day. Every day.

This Role Is Not For You If

• You know audio, but you have never sold, and you don’t want to. Studio, live sound, DJ or engineering experience is valuable here, but on its own it is not enough. This is a sales role first.
• You enjoy debating specs more than helping someone decide.
• You think good service means answering the question and waiting for the customer to come back.
• Asking for the order makes you uncomfortable.
• Your idea of selling is pressure, fake urgency, discounts or pushing the biggest box.
• You are looking for a support, troubleshooting or admin role.
• You need a script, a manager watching, or someone else to create your momentum.
• You want a stepping stone, not a place to make your mark.

FINAL REALITY CHECK

Most people should not apply.
We expect that.

If you read this and lean forward, you are likely exactly who we are looking for.

Challenge: We don’t settle for average. We hire A-Players. Are you ready?

WARNING: HIGH-ACHIEVERS ONLY
ARE YOU THE EXCEPTION?