Audience Services Manager (Part-Time)

Columbia College Chicago; Chicago (IL); On-site; USD 31,000 - 37,000; Part time

Benefits offered by this job

Health, dental and vision coverage

Flexible spending accounts

Commuter benefit program

Life and AD&D coverage

Paid and unpaid leave options

Work/life benefits

Educational assistance programs

Retirement and financial planning

Job summary

Columbia College Chicago is seeking an Audience Services Manager (Part-Time) to oversee box office and house management for Getz Theatre Center venues. The role supervises student workers, coordinates with production and administrative staff, and communicates ticket information to marketing and operations teams.

The position may require day, evening, and weekend hours aligned with performances and events; it is a part-time union role with up to 25 hours per week and a focus on high-quality

Qualifications

• Undergraduate degree in performance or arts management or equivalent.
• Minimum 2 years audience services or retail experience.
• Ability to work with required/available ticketing software.
• Be able to work a varied schedule.
• Good collaborative skills usable with departmental students.
• Strong interpersonal, organizational, and supervisory skills.

Responsibilities

• Reconcile cash and credit for box office purchases, deposit online payments.
• Interact with faculty, staff, students to arrange complimentary ticket reservations.
• Interact with audiences to facilitate ticket purchases, refunds and sharing information about performances.
• Solicit and schedule ushers and box office attendants.
• Attend public performances as needed as the front of house, on-site supervisor.
• Monitor audience access to performance spaces, handling audience problems.
• Coordinate staffing for pre-show lectures, special mainstage-related performances, and post-show discussions.
• Facilitate communication between theatre spaces, with stage managers and security to assure safe audience procedures during performances.
• Perform other related duties and/or responsibilities as assigned or required.

Skills

Interpersonal skills

Organizational skills

Supervisory skills

Ticketing software

Collaboration

Customer service

Education

Undergraduate degree in performance or arts management

Job description

Job Description - Audience Services Manager (Part-Time) (2600001H)

Job Description

Audience Services Manager (Part-Time) - ( 2600001H )

Description

Columbia College Chicago is an acclaimed undergraduate and graduate institution that provides a comprehensive education in the arts, communications, and public relations. We constantly aim to reach our full potential as an educational innovator, incubator of new creative practice and generator of real-world success for young creatives. We are in the heart of Chicago, across the street from historic Grant Park, and housed in some of the most iconic buildings in the South Loop.

Columbia College Chicago is a private urban institution of approximately 4,000 undergraduate and graduate students, four-year College offering a distinctive curriculum that blends liberal arts, creative and media arts and business is currently searching for aAudience Services Manager.

POSITION SUMMARY

The Audience Services Manager position will encompass many box office and house management duties for all four Getz Theatre Center venues and will report to the production manager.This position will supervise student work aids and collaborate with production and administrative staff, associate chair (Artistic Director) and faculty. Schedule will vary, working during the day in selling tickets, submitting payments, communicating ticket information to marketing and communications and, work evenings/afternoons, monitoring audience services at performances.

This is a part-time union position. May work up to 25 hours per week, hours vary based on performance/production schedule.

DUTIES AND RESPONSIBILITIES

• Reconcilecash and credit for box office purchases, deposit online payments.
• Interactwith faculty, staff, students to arrange complimentary ticket reservations.
• Interact with audiences to facilitate ticket purchases, refunds and sharing information about performances.
• Solicit and schedule ushers and box office attendants.
• Attend public performances as needed as the front of house, on-site supervisor.
• Monitor audience access to performance spaces, handling audience problems.
• Coordinate staffing for pre-show lectures, special mainstage-related performances, and post-show discussions.
• Facilitate communication between theatre spaces, with stage managers and security to assure safe audience procedures during performances.
• Perform other related duties and/or responsibilities as assigned or required.

Qualifications

• Undergraduate degree in performance or arts management or an equivalent combination of education, certification, training and/or experience.
• Minimum 2 years audience services or retail experience.
• Ability to work with required/available ticketing software.
• Be able to work a varied schedule.
• Good collaborative skills usable with departmental students.
• Strong interpersonal, organizational, and supervisory skills.

Position Minimum Hourly Rate: $22.60

Position Maximum Hourly Rate: $27.00

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including department budget.

At Columbia, we offer a rewarding work environment for our faculty and staff.

• affordable health, dental and vision coverage
• flexible spending accounts
• commuter benefit program
• life, and accidental, death & dismemberment coverage
• paid and unpaid leave options
• work/life benefits
• educational assistance programs
• retirement and financial planning benefits

We take pride in offering competitive benefits with affordable health, dental and vision coverage; flexible spending accounts; commuter benefit program, life, and accidental, death & dismemberment coverage; paid and unpaid leave options; work/life benefits; educational assistance programs; and retirement and financial planning benefits.

We invite you to join our talented faculty and staff and become part of our collective aspiration to ensure Columbia prepares students for success in their creative fields through innovation, engagement, and real-world experiences.

ADDITIONAL INFORMATION

Position subject to a background screening

This is a union position

This is a part-time position

This position is overtime eligible

Qualified candidates of all backgrounds are encouraged to apply.

Columbia College Chicago is an equal opportunity employer and complies with all local, state, and federal laws and regulations concerning civil rights. The college does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, genetic information, or other protected classes under the law.