Attraction Supervisor

WonderWorks; City of Syracuse (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

WonderWorks Syracuse is seeking an Operations Supervisor to oversee guest services and daily operations across admissions, exhibits, laser tag and food service. You and your team will deliver excellent guest experiences while maintaining a safe, clean environment and efficient workflows.

The role requires supervising a diverse team, scheduling staff, managing inventory, handling customer concerns, and ensuring high-quality service during nights, weekends, and holidays.

Qualifications

• Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Ability to work any shift including nights, weekends, holidays, and weather conditions
• Cash-handling experience and basic mathematical skills
• Ability to comprehend written and verbal communication
• Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
• 2+ years of experience supervising/leading a team
• Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred
• Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 50 pounds

Responsibilities

• Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
• Direct and supervise employees in all departments including admissions, retail, exhibits, laser tag, ropes, etc.
• Frequently walk through the building to ensure operations are running smoothly Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
• Supervise team members, from interviewing to recognition to counseling to exits
• Ensure the facility maintains a safe and clean environment for all team members and guests
• Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
• Help with group sales- making an answering calls; booking and greeting groups
• Perform other duties as assigned

Skills

Microsoft Office

Shift flexibility

Cash-handling

Written and verbal communication

Multi-tasking

Team leadership

Industry experience in attractions

Physical ability

Tools

Excel

Outlook

Word

Job description

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

WonderWorks Syracuseis looking for anOperations Supervisorto join our team! Our Operations Supervisors ensure exceptional guest service and smooth operations across all departments, from admissions to laser tag! Operations Supervisors create WONDERful experiences by leading teams, maintaining a safe and clean environment, and resolving guest and team member issues efficiently.

Responsibilities:

• Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
• Direct and supervise employees in all departments including admissions, retail, exhibits, laser tag, ropes, etc.
• Frequently walk through the building to ensure operations are running smoothly Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
• Supervise team members, from interviewing to recognition to counseling to exits
• Ensure the facility maintains a safe and clean environment for all team members and guests
• Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
• Help with group sales- making an answering calls; booking and greeting groups
• Perform other duties as assigned

Qualifications:

• Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Ability to work any shift including nights, weekends, holidays, and weather conditions
• Cash-handling experience and basic mathematical skills, as needed to make change
• Ability to comprehend written and verbal communication
• Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
• 2+ years of experience supervising/leading a team
• Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred
• Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 50 pounds

Pay: Starting at $19/hr

Job Types: Part-time, Full-time

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.