Attraction Guide – Track – Pit – Bumper Boat

Adventure Park; Lubbock (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Adventure Park in Lubbock, TX seeks an enthusiastic Attraction Guide – Climbing to create a fun, safe, and memorable guest experience. You will greet guests, explain rules, and help them enjoy the climbing attraction while maintaining high safety and cleanliness standards.

You’ll work with a team to ensure friendly service, clear communication, and energetic engagement, making each visit special for families and children.

Qualifications

• Friendly, energetic, and safety-minded team member.
• Strong communication and guest-service skills.
• Able to multitask in a fast-paced environment.
• Comfortable interacting with families and children.
• Willing to learn and enforce attraction rules.

Responsibilities

• Greet each guest with a friendly smile and assist with questions.
• Explain attraction operation and rules in a fun, safe way.
• Monitor the climbing attraction and enforce safety procedures.
• Keep areas clean and report maintenance issues.
• Collaborate with team to create memorable guest experiences.

Skills

Guest service

Safety minded

Energetic

Communication

Multitasking

Friendly

Job description

Description: ATTRACTION GUIDE – CLIMBING

Reports to: Manager on Duty
Schedule: Part-Time | Flexible Schedule

About Adventure Park

Our Mission

We will provide the highest quality of fun, food, attractions, and service to all our guests-and that is determined by having quality people in place like you and your fellow team members.

We believe the small details will have a BIG impact!

Our Purpose

Adventure Park provides fun and memories to families, impacting and inspiring our community.

Our Vision

Creating lasting memories through fun, connection, and celebrations.

Who We Are

We are locally owned, we love our community, we love our team, and we love our park.

Adventure Park is more than an attraction-we are a place where families connect, friends have fun, and guests create memories they will talk about long after they leave.

As an Attraction Guide – Climbing, you play an important role in creating that experience. You are responsible for helping guests enjoy the climbing attraction while maintaining the highest standards of safety, cleanliness, guest service, and fun.

Position Summary

The Attraction Guide helps create a fun, safe, and memorable experience for every guest while monitoring and operating the climbing attraction.

You are one of the faces of Adventure Park. Guests should see you as someone who is friendly, energetic, knowledgeable, helpful, and safety-minded.

Your job is not simply to operate an attraction. Your job is to create an experience.

WHAT YOU’LL DO

Guest Experience

• Greet every guest approaching the attraction with a friendly smile and enthusiastic acknowledgment.
• Create a welcoming and positive first impression.
• Assist guests with questions about the attraction, games, rules, and procedures.
• Explain attraction operation and rules in a way that is fun, clear, safe, and encouraging.
• Assist guests with special requests and special needs while keeping safety first.
• Be knowledgeable about other Adventure Park attractions and facilities so you can accurately answer guest questions.
• Look for opportunities to create positive social interactions with families.
• Look for moments to surprise, engage, and delight guests.
• Use your own authentic personality to go above and beyond.
• Create and perform your own signature move to interact with guests and add personality to the experience.
• Execute Adventure Park’s guest-service standards every day.

Safety & Attraction Operations

• Operate and continuously monitor the climbing attraction with safety as the top priority.
• Ensure guests understand and follow all attraction rules.
• Clarify and enforce safety requirements consistently and professionally.
• Follow all procedures for the specific climbing attraction.
• Monitor guests and attraction conditions throughout operation.
• When safety is in doubt, stop and communicate with the manager on duty.
• Follow all safety, injury, emergency, and incident procedures.
• Report unsafe conditions, equipment concerns, or guest behavior immediately.
• Never compromise safety for speed, convenience, or guest satisfaction.

Cleanliness & Appearance

• Maintain the cleanliness and appearance of the climbing attraction.
• Help maintain clean dining areas, restrooms, and other assigned areas.
• Pick up trash and address cleanliness issues throughout the shift.
• Report maintenance or facility issues promptly.
• Help ensure the attraction is clean, organized, and ready for guests.

Communication & Maintenance

• Communicate necessary repair and maintenance issues to your supervisor.
• Report attraction inventory and supply needs.
• Communicate any concerns regarding equipment or attraction conditions.
• Immediately report guest or employee misconduct to management.
• Report situations involving theft, property damage, drug or alcohol use, or other inappropriate behavior.
• Maintain clear and professional communication with supervisors and fellow team members.

THE ADVENTURE PARK GUEST EXPERIENCE

At Adventure Park, we don’t just operate attractions-we create memories.

A great Attraction Guide understands that the way you interact with a guest can be just as important as the attraction itself.

We want you to:

• Welcome – Make every guest feel noticed.
• Engage – Talk to guests and make the experience personal.
• Encourage – Help guests feel confident trying something new.
• Entertain – Bring your personality and energy to the job.
• Protect – Put safety first, every time.
• Notice – Look for opportunities to make someone’s day better.
• Create – Find your own ways to make the experience memorable.

Your Personality Is Part of the Attraction.

Bring your energy. Bring your creativity. Bring your smile.

Make your attraction the one guests remember.

WHAT WE’RE LOOKING FOR

• Great personality and positive attitude.
• Genuine willingness to serve customers.
• Outgoing and energetic.
• Strong communication skills.
• Professional and respectful.
• Safety-conscious.
• Creative and enthusiastic.
• Comfortable interacting with children, families, and adults.
• Able to multitask in a fast-paced environment.
• Able to follow safety procedures and attraction guidelines.
• Dependable and willing to work as part of a team.
• Comfortable addressing guests and enforcing rules professionally.
• Willing to learn and operate attraction equipment according to established procedures.

SAFETY IS EVERYONE’S RESPONSIBILITY

Safety is the most important responsibility of every Attraction Guide.

You are expected to:

• Follow all attraction-specific procedures.
• Follow all safety rules and instructions.
• Never ignore an unsafe condition.
• Immediately report injuries and emergencies.
• Communicate concerns to management.
• Properly enforce attraction rules-even when guests may not like the answer.
• Ask for help whenever you are unsure.

When safety is in doubt, stop and communicate with the manager on duty.

WHY YOU’LL LOVE WORKING HERE

Adventure Park is an exciting, energetic workplace where every day is different.

You’ll work with a team that believes in fun, connection, celebrations, teamwork, and creating lasting memories.

Whether you’re helping a child overcome a fear, encouraging a family member to try something new, or simply making a guest laugh, you have the opportunity to make an impact every day.

OUR IDEAL ATTRACTION GUIDE

You’re someone who can make a guest smile while making sure they are safe.

You notice when someone needs help. You aren’t afraid to step in. You bring energy to your attraction even when it’s busy. You understand that rules matter, but you also know they can be communicated with a positive attitude.

Most importantly, you understand:

The attraction may bring them to Adventure Park-but YOU can be the reason they remember it.

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