Attorney Network Manager

Metlife Legal Plans; Cleveland (OH); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

MetLife Legal Plans is seeking an Attorney Network Manager in Cleveland, OH. This role leads the Panel Management team to deliver high-quality legal services to our members, reporting to the Assistant VP of Attorney Network & Claims Management.

The position combines strategic oversight with hands-on team leadership and performance management in a hybrid work environment. You will drive panel growth, manage complaints and inquiries, and collaborate with Claims Management to optimize attorney

Qualifications

• Led teams and managed performance to achieve goals.
• 5+ years of experience leading and managing teams.
• 5+ years of experience in the legal field / legal industry.
• Cross-functional collaboration skills.
• Success as a leader who can foster empowerment, ownership and accountability.

Responsibilities

• Oversee daily operations of the Panel Management team and maximize performance.
• Ensure staffing needs are met for all positions including scheduling, PTO, and attendance.
• Manage team performance and ensure productivity and quality metrics are met.
• Lead and develop a team of 10–12 individuals with a culture of accountability.
• Work with Claims Management to provide members and attorneys with a positive end-to-end experience.
• Support implementation of new technology to meet business needs.

Skills

Team leadership

Cross-functional collaboration

Communication skills

Problem solving

Education

Bachelor’s degree

J.D. from accredited law school

Tools

Cisco

Finesse

i5

Microsoft Office (Teams, Excel, PowerPoint)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Attorney Network Manager

Full Time Cleveland, OH, US 1 Attachments

13 days ago Requisition ID: 1242

Salary Range: $95,000.00 To $115,000.00 Annually

MetLife Legal Plans is currently hiring an Attorney Network Manager for our growing Panel Management Department.

This individual will work a hybrid schedule out of our Cleveland, OH office, with roughly two days per week in our office and three days a week remote.

This individual will report directly into our Assistant Vice President of Attorney Network & Claims Management.

A day in the life of a Manager of Attorney Network at MetLife Legal Plans:

The Manager of Network Attorney is responsible for delivering on our mission of developing, managing, and supporting our attorney panel to provide high-quality legal services to our members. You will lead a team of Panel Representatives and collaborate with the Claims Management team to provide our members and attorneys with a positive end-to-end experience of working with MLP. The Manager of Attorney Network will be responsible for managing and delivering on MLP’s growth and departmental service level goals. This position is also responsible for meeting the performance targets of the Panel Management team and is a key leader in developing new and innovative ways to improve the attorney experience and meet all operational goals.

Responsibilities

• Oversee daily operations of the Panel Management team operations and maximize performance
• Ensure proper staffing needs are met for all positions, including the management of scheduling, PTO, and attendance
• Ensure effective performance management within the Panel Management Team
• Manage team performance and ensure team members are meeting productivity and quality metrics, service level agreements and MLP expectations and manage any issues.
• Lead, coach, and develop a team of 10–12 individuals, fostering a culture of accountability, ownership, empowerment, and continuous learning
• Conduct regular 1:1 meetings, performance reviews, and development planning to support individual and team growth
• Ensure that the Company’s Code of Excellence standards are practiced and maintained
• Work with team to manage attorneys to meet our service expectations and requirements, monitor network to ensure compliance and address any issues with attorneys
• Provide attorneys with the support they need to service our members and address all coverage, fee, billing and other questions and issues with attorneys in a timely manner to maximize attorney NPS
• Oversee management of complaints, inquiries, and other client issues to ensure they are resolved appropriately and in a timely and efficient manner
• Manage the review of coverage issues and appeals and ensure proper handling
• Work with the Claims Management Team to understand and evaluate any billing issues and ensure they are addressed with attorneys
• Work with Attorney Recruiting to identify panel access and sufficiency needs
• Identify key metrics and collect data to make effective decisions related to panel attorneys and the Panel Management team
• Make recommendations regarding how to best use technology to optimize employee, attorney, and client experiences
• Support implementation of new technology and ensure it meets business needs
• Maintain a working relationship with CWA 4340 and collaborate with MLP Leadership and outside counsel on contractual matters
• Support business development activities and initiatives to achieve MLP growth goals
• Other duties as required or assigned

Minimum Qualifications for consideration:

• Demonstrated ability of leading a team, managing performance, and effectively developing team members to achieve goals
• Bachelor’s degree from an accredited university
• 5+ years of experience leading and managing team
• 5+ years of experience in the legal field / legal industry
• Cross-functional collaboration skills
• Success as a leader who can create and maintain a culture of empowerment, development, ownership, and accountability.

What Will Make You Stand Out:

• Preferred 2 years+ of Provider Relationship Management experience.
• Property & Casualty licensing preferred
• J.D. from an accredited law school
• 5+ years’ experience as a practicing attorney

Characteristics / Attributes of our Manager of Network Attorney:

• Effective communication, collaboration, and influence skills; able to drive focus.
• High level of confidentiality to handle sensitive/confidential situations and documentation
• Ability to communicate effectively with attorneys and customers about sensitive legal matters.
• Strong understanding of legal, coverage and fee issues
• Ability to express empathy and resolve stressful situations in a calm and positive manner.
• Ability to evaluate processes and systems to create opportunities for change and support the company’s strategic plan.
• Proficiency with internal systems and databases, including Cisco, Finesse, i5 and the i5 apps, and Microsoft Office products including Teams, Excel, and Power Point
• Strong work ethic with the ability to self-start, prioritize, and multi-task a high-volume workload.
• Ability to analyze and solve problems, perform complex tasks, and prioritize independently.
• Display a positive, motivating attitude and flexibility.

Travel:

• This role requires minimal travel. 5% or less expected.

Who We Are:

MetLife Legal Plans is the leading consumer legal service in the United States. Whether you are making a will after starting a family, negotiating the contract on your dream home, or just want the peace of mind of having our network of 18,000+ attorneys on your side, we make it easy and affordable to get quality legal help.

We are trusted by nearly 5 million families and more than 200 Fortune 500 companies who provide our service as an employee benefit.

It’s an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger, move faster, and use creativity and technology to build products people love.

MLP's Success Principles:

• We change and innovate for sustained performance
• We collaborate and empower each other to succeed

Note: This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitude and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

MetLife Legal Plans is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us [e-mail] . This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

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