Attorney (ID #5246)

On Call Counsel; Hauppauge (NY); Hybrid; USD 85,000 - 90,000; Full time

Job summary

On Call Counsel is seeking experienced attorneys to join its Legal Counsel Team as Attorney Phone Advisors. This role focuses on providing legal information and guidance to members by telephone, with no traditional caseload.

The position includes an initial ~30-day onsite training period in Hauppauge, NY, after which remote work is possible depending on performance. This is a non-billable, client-facing opportunity designed for seasoned attorneys seeking a flexible practice.

Qualifications

• J.D. from an accredited law school.
• Active admission to the New York State Bar and in good standing.
• Must have NY Bar admission prior to 2021.
• Substantial legal experience; seasoned attorneys encouraged.
• Strong communication, client-service, and interpersonal skills.
• Ability to provide practical legal guidance over the phone.

Responsibilities

• Manage incoming member calls and provide legal information by telephone.
• Assess and analyze members' legal questions and determine next steps.
• Ask clarifying questions and synthesize information to understand issues.
• Provide practical legal guidance based on applicable law and precedent.
• Document calls and guidance in case-management software.
• Collaborate with colleagues to ensure appropriate assistance.
• Maintain confidentiality of all member and organizational matters.

Skills

Legal research

Verbal communication

Client-service

Interpersonal skills

Active listening

Education

J.D. from an accredited law school

Active NY Bar admission

Bar admitted prior to 2021

Tools

Proprietary case-management software

Job description

Compensation: $85,000- $90,000 annually

Schedule: Full-time, daytime hours, generally beginning around 9:30-10:00 a.m.

Training: Approximately 30 days onsite, with remote work available following successful completion of training

About the Opportunity

An established legal services organization is seeking several experienced attorneys to join its Legal Counsel Team as Attorney Phone Advisors. This is an excellent opportunity for seasoned attorneys, including experienced or retired attorneys, who enjoy working directly with clients and providing practical legal guidance without the demands of a traditional litigation caseload.

The Attorney Phone Advisor serves as a frontline resource for members of a legal services program, providing legal information and advice by telephone, identifying and evaluating members' legal questions and concerns, and helping determine appropriate next steps. This is a non-billable position with no traditional caseload.

Key Responsibilities

• Manage incoming member calls and provide legal information and advice by telephone.
• Identify, assess, and analyze members' legal questions and concerns.
• Ask pertinent questions, actively listen, and synthesize information to understand the client's legal issue.
• Provide practical legal guidance based on sound legal judgment, applicable law, and legal precedent.
• Document calls, legal issues, advice provided, and follow-up information accurately in proprietary case-management software.
• Pull calls from the queue when appropriate and conduct outbound calls to members as needed.
• Review documents on behalf of members and provide guidance regarding their legal questions.
• Prepare limited correspondence or other legal materials when appropriate; substantive plan letters are handled by a separate department.
• Triage legal matters and determine when additional resources or specialized assistance may be appropriate.
• Build rapport with members and provide a professional, personable, and supportive telephone experience.
• Perform administrative and management functions associated with the practice of law.
• Maintain strict confidentiality regarding all member and organizational matters.
• Collaborate with colleagues and other legal departments to ensure members receive appropriate assistance.

Qualifications

• Juris Doctor (J.D.) from an accredited law school.
• Active admission and good standing with the New York State Bar.
• Must have been admitted to the New York Bar prior to 2021.
• Substantial legal experience, with seasoned and experienced attorneys particularly encouraged to apply.
• Strong preference for experience in one or more of the following areas:
• Elder Law
• Family Law
• Strong legal research, writing, analytical, and verbal communication skills.
• Strong client-service and interpersonal skills.
• Ability to establish rapport with clients over the telephone.
• Ability to ask effective questions, actively listen, and identify the key legal issues presented by a client.
• Ability to explain legal concepts clearly and provide practical advice to individuals from a variety of backgrounds.
• Ability to work independently while also functioning effectively within a collaborative legal team.
• Commitment to maintaining confidentiality and professional standards.

This is a non-billable attorney position focused primarily on inbound and outbound telephone support for members. Attorneys will not maintain a traditional caseload and will not be responsible for extensive drafting, as plan letters and more substantial written work are handled by a dedicated department.

The position is primarily phone-based and requires attorneys who are comfortable providing legal guidance in a fast-paced, high-volume environment while maintaining professionalism, sound judgment, and a strong commitment to client service.

The initial training period is expected to last approximately 30 days and will be conducted onsite in Hauppauge, NY. Following successful completion of training, the position is expected to transition to remote work, depending on the attorney's proficiency and demonstrated ability to independently perform the role.

Experienced and retired attorneys who are interested in continuing to use their legal knowledge in a client-focused, lower-intensity practice environment are welcome to apply.

Compensation

$85,000- $90,000 per year, depending on experience.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.