Attnd Turndown InterContinental Hotel

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 19,889 - 28,326; Full time

Job summary

InterContinental Hotels & Resorts in Cleveland is seeking a diligent Housekeeping Associate to provide turndown service and clean guest rooms to brand standards. You will work as part of a team, anticipate guest needs, and maintain a welcoming, comfortable environment.

The role requires physical stamina, ability to lift up to 50 pounds, and basic reading and math skills. English communication is preferred. Shifts may include nights, weekends, and holidays.

Qualifications

• Basic reading, writing, and math skills.
• Some housekeeping experience and ability to speak English preferred.
• Carrying or lifting up to 50 pounds; able to stand/walk for long periods.

Responsibilities

• Provide turndown service and clean rooms to brand standards.
• Promote teamwork and coordinate with other departments.
• Respond to guest requests and ensure satisfaction.
• Report repairs or unsafe conditions to supervisor.

Skills

Communication skills

English proficiency

Education

Basic reading/writing/math skills

Job description

Job Overview

Provide turndown service and clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

At InterContinental Hotels & Resorts® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

Duties And Responsibilities

FINANCIAL RETURNS

• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

RESPONSIBLE BUSINESS

• Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. as needed. May include cleaning of kitchen area, coffee maker, cups, glasses, silverware, etc.
• Report to supervisor needed repairs or unsafe conditions.
• Report, turn-in and/or log all lost and found items according to established procedures.
• Perform other duties as assigned.

Qualifications And Requirements

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
• May be required to work nights, weekends, and/or holidays.

Rate of pay is $17.50/hr.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law
• If you require reasonable accommodation during the application process
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies
• If you are a resident of or applying to a job opening in the State of Washington