Attendant - Slots (Part-Time)

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading casino resort as a Part-Time Attendant for Slots, providing top-notch service to guests. Responsibilities include assisting players, managing machine issues, and ensuring compliance with gaming laws. Ideal candidates will have strong customer service skills and a high school diploma. Flexible scheduling is required.

Qualifications

• 1-2 years experience in a service capacity.
• Ability to perform cash transactions accurately.

Responsibilities

• Provide 4-Star/4-Diamond guest service to Slot players.
• Assist with currency/ticket jams and jackpots.
• Monitor assigned work area and respond to guest requests.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Attendant - Slots (Part-Time) role at Morongo Casino Resort & Spa

Responsible for providing 4-Star/4-Diamond guest service to Slot players within assigned area, assisting players with questions and resolving guest problems such as currency/ticket jams and jackpots.

1. Continually monitor and patrol assigned work area, immediately responding to guest service requests and machine service lights.
2. Provide 4 Star /4 Diamond guest service through professionalism, attentive response and positive interaction with all team members and guests.
3. Address guest questions or concerns regarding machine play and payouts, and provide change service to guests playing machines.
4. Process Hand-paid Jackpots/vouchers in strict compliance with Title 31, gaming laws, and casino policy. Verify accuracy of documents prior to signing clearly and legibly, similar to Signature Card.
5. Adhere to all Tribal Asset protection procedures/requirements including strict controls over individual asset banks.
6. Report any malfunctions, suspicious behavior, questionable activities, or guest problems or disputes to supervisor.
7. Perform proper machine entry always using assigned Attendant Card where required on the machine keypad, with proper notation and signature on Machine Entry Authorization Log.
8. Perform light-duty machine maintenance service for guests or when instructed by management.
9. Locate a Slot Repair Technician when machines are in need of repair.
10. Perform other job-related duties as assigned.

Must have the ability to perform multiple tasks in a high-volume, fast-paced environment while maintaining 4-Star /4-Diamond quality of guest service.

Education and/or Experience

High School Diploma or GED required. One (1) to two (2) years’ experience working with the public in a service capacity.

Licenses, Certificates, Registrations

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

Language Skills

Ability to assist guests verbally in English, write reports and correspondence, and interpret instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to accurately perform cash transactions.

Reasoning Ability

Ability to resolve guest disputes according to departmental procedures and exercise judgment to decide the correct course of action, requesting assistance from supervisor when needed. Includes light troubleshooting of machines’ bill acceptors and cash-out printers.

Physical Demands

Regularly required to stand and walk during an 8-hour shift. Frequently reach with hands and arms, manipulate and feel with hands. Must have the ability to hear, speak, see up close and across the area, and occasionally lift/move up to 25 pounds.

Work Environment

Moderate to loud noise levels, dim to moderate lighting, often crowded, and a smoking environment.

Working Hours

Flexible scheduling required, including evenings, weekends, holidays, and special events. May include overtime based on business needs.

Indian Preference

We are an Equal Opportunity Employer practicing Native American preference according to law.